AgentSessionInactiveTimeout
Section: Options
Default Value: 0
Valid Values: Any positive integer
Changes Take Effect: At next login
Specifies the inactivity duration (in minutes) after which sessions time out for WFM Web for Agents.
When the AgentSessionInactiveTimeout option is set to a positive integer greater than 0, the agent session expires after the set duration of inactivity. However, when this option value is set to 0 (or not specified), WFM uses the value set for session-timeout in the Tomcat web.xml file.
8.5.219.49
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 09/16/22 | Update | X | X |
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Genesys Products
What's New
This release contains the following new features and enhancements:
- Support for Red Hat Enterprise Linux 8. See the Workforce Management page in the Genesys Supported Operating Environment Reference Manual for more detailed information and a list of all supported operating systems. (WFM-34724)
- A new option, AgentSessionInactiveTimeout, is introduced to specify the inactivity interval (in minutes) for WFM agents before sessions time out. (WFM-36042)
- When a user selects a business unit for deletion, WFM Web now requires the user to also enter the name of the business unit on the confirmation form. This extra step is added to protect against the accidental deletion of business units. (WFM-35938)
Resolved Issues
This release contains the following resolved issues:
WFM Web now removes any characters from text fields that are not valid for use in XML. Previously, users could enter invalid characters in certain text fields, which prevented the text from being saved correctly. (WFM-36036)
WFM Web no longer saves auto-generated blank reports to a specified report folder. Previously, WFM Web generated empty report files with no data and these files could not be removed from the Generated Reports list. (WFM-36148)
WFM Web now uses the default time format if the local time format is not supported by the time editing component. Previously, an error displayed if the time editing component was not compatible with the local format. (WFM-36144)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.219.49.