8.5.214.20
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 07/12/19 | Update | X | X |
Contents
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
WFM Web's Java applet signing certificate signature includes a timestamp, meaning the code signature will not expire after the code signing certificate expires. Previously, there was no timestamp to indicate a certificate expiration date. Therefore, if the certificate expired, launching the Java applet resulted in error and/or warning messages. Tested and verified as of August 12, 2019. (WFM-32503)
WFM Web now calculates the duration of full-day Time-Off items and Exceptions as follows:
- The duration of paid, full-day Time-Off items and Exceptions is equal to Paid Time.
- The duration of unpaid, full-day Time-Off items and Exceptions is equal to Standard Daily Paid Hours from the agent's contract.
If Start Time and End Time values are specified for Time-Off items and Exceptions, the duration is estimated as the difference between those values.
In Genesys Administrator, if the Reports > TotalsInStatesReport property is set to true, WFM uses the daily totals for calculations. (WFM-32331)
The size of the [X] Weeks text field has been increased to 55 pixels in the Performance Report > Date Range settings. Previously, the text field was too small at 30 pixels. (WFM-32319)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.214.20.