8.5.214.20

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/12/19	Update			X		X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Web's Java applet signing certificate signature includes a timestamp, meaning the code signature will not expire after the code signing certificate expires. Previously, there was no timestamp to indicate a certificate expiration date. Therefore, if the certificate expired, launching the Java applet resulted in error and/or warning messages. Tested and verified as of August 12, 2019. (WFM-32503)

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WFM Web now calculates the duration of full-day Time-Off items and Exceptions as follows:

• The duration of paid, full-day Time-Off items and Exceptions is equal to Paid Time.
• The duration of unpaid, full-day Time-Off items and Exceptions is equal to Standard Daily Paid Hours from the agent's contract.

If Start Time and End Time values are specified for Time-Off items and Exceptions, the duration is estimated as the difference between those values.

In Genesys Administrator, if the Reports > TotalsInStatesReport property is set to true, WFM uses the daily totals for calculations. (WFM-32331)

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The size of the [X] Weeks text field has been increased to 55 pixels in the Performance Report > Date Range settings. Previously, the text field was too small at 30 pixels. (WFM-32319)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.214.20.

Supported Languages

See Release 8.5.x Translation Support.