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8.5.218.42

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
08/18/21 Update X X


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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

  • As of September 30, 2021, WFM Language Packs are supported on Windows Server 2019. (WFM-33682)



Resolved Issues

This release contains the following resolved issues:


WFM Web now uses the X-Forwarded-Proto request header when generating .jnlp or .wfm files that open Java modules. Previously, WFM did not use the X-Forwarded-Proto header when generating the files, which caused issues when attempting to open Java modules. (WFM-34165)


In the latest Web for Supervisors Forecast module, users can now see the Target name of the Multi-Site Activity (MSA), Activity, Site, or Business Unit that is selected in the Scenario's Activity tree. In addition, the Activity tree in the left-side panel now auto-scrolls to enable the selection of items when the Scenario is opened. Previously, the missing Target name caused issues in long lists of MSAs. (WFM-33793)


Users must now select at least one item in the Colors list to update color configurations in the WFM Web for Supervisors Configuration > Colors views, thereby preventing WFM from incorrectly changing colors in all sites. (WFM-33767)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.42.

Supported Languages

See Release 8.5.x Translation Support.

This page was last edited on September 30, 2021, at 19:09.
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