NotificationsMultiLang
Section: Functionality
Default Value: false
Valid Values: true, false
Changes Take Effect: After next client login
Introduced: 8.5.220.37
Specifies whether to enable multi-language support for email notifications.
If this option is set to true, WFM Web saves information about the user's browser language when notification is created or modified by supervisor.
Notes:
- Browser's language is saved only if corresponding localization package is installed for WFM Web, else the browser's language is saved as English.
- WFM Daemon uses the language information for translation of statuses in email notifications to the required language.
- Translation is done if corresponding localization package is installed for WFM Daemon. Otherwise statuses are sent in English.
- WFM Daemon 8.5.220.07 or higher is required for this functionality. Save all existing notification objects in the UI after WFM Web upgrade for changes to take effect.
provider
Section: auth
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08
Specifies the provider that performs WFM user authentication.
If this option value is set to:
- "" (empty string)—WFM Server SOAP API authenticates WFM users.
- wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.
provider
Section: auth
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08
Specifies the provider that performs WFM user authentication.
If this option value is set to:
- "" (empty string)—WFM Server SOAP API authenticates WFM users.
- wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.
8.5.220.37
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 02/05/25 | Update | X | X |
Helpful Links
Releases Info
Product Documentation
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What's New
This release contains the following new features and enhancements:
- Workforce Management (WFM) Web now supports Single Sign On (SSO) authentication when the application option provider is specified with wfm. Previously, when the provider option was set to wfm, WFM Web used a standard authentication method via WFM API. For more configuration details on the identity provider, see the knowledge base article Workforce Management support for the Single Sign On SSO (000109597).
- Note: WFM Server 8.5.220.34 or higher is required to enable this feature. (WFM-37598)
- WFM Web now saves information about the user's browser language when modifying notifications. To enable this feature, turn on the new NotificationsMultiLang option added in the Functionality section of the WFM Web application.
- Note: WFM Daemon 8.5.220.07 or higher is required for the updated notifications format. (WFM-37633)
Resolved Issues
This release contains the following resolved issues:
WFM Web RPC calls now hide the sensitive information when communicating with the backend. Previously, the sensitive information was transferred to the backend without modifications. However, WFM Web still requires communicating with the backend only over HTTPS as it is an indispensable part of the application security configuration. (WFM-37640)
WFM Web now provides user's localization information, hence, error messages are now displayed using the correct localization. Previously, messages related to user authentication were displayed without taking into account the browser locale. (WFM-37622)
The New Schedule Scenario wizard now shows the correct list of Agents when the Additionally filter Agents by Contracts filter is applied. Previously, the New Schedule Scenario wizard didn’t show the correct Agents list if agent has several contracts assigned and if one of the contracts does not have an end date set. In such scenarios, the agent was incorrectly presented in the list when his/her current contract is unchecked. This issue appeared when scenario is created based on Master Schedule. (WFM-37607)
WFM Web Java modules now use the titles for the confirmation dialog and action button names from the localization file. Previously, these buttons did not use localization files and titles were provided by Java. (WFM-37379)
WFM Web has been modified to allow passing the character ' to comments or objects names and to skip it when preventing XSS attacks. (WFM-37368)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.220.37.