8.5.215.11

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
02/27/20	Hot Fix			X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

• A new option in the WFM Web Application's [Options] configuration section enables users to set the font in the WFM Web when characters in some languages, such as Hebrew, do not display in JAVA subsystems. By default, WFM Web uses a font that does not display these characters in the JAVA subsystem.

AppletFont

Section: Options
Default Value: " " (string)
Valid Values: A font name
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.215.10

Specifies the font that WFM Web will use in the JAVA subsystem.

Important

If this option value is not set to use a specific font, by default, WFM Web uses a font that does not display characters in some languages (such as Hebrew) in the JAVA subsystem.

(WFM-32934)

Resolved Issues

This release contains the following resolved issues:

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All activities now display in the Activities tree in the latest WFM Web for Supervisors Forecast > Scenarios > Add activity and Remove activity dialogs. Previously, some activities were not displayed if the number of activities in the scenario was greater than 100. (WFM-32998, WFM-32997)

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All activities now display in the Activities tree in the latest WFM Web for Supervisors Forecast > New Template and New Overlay dialogs. Previously, some activities were not displayed if the number of activities within a site was greater than 100. (WFM-32996)

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All sites now display in the Activities tree in the latest WFM Web for Supervisors Forecast dialogs. Previously, some sites did not display if the number of sites was greater than 100. (WFM-32987)

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All available activities now display in the Activities tree in the New scenario dialog in the latest WFM Forecast module. Previously, the Activities tree displayed only the first 100 activities. (WFM-32966)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.215.11.