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Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/26/14 General X X X X

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Workforce Management

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Improved Search functionality Web for Supervisor views that were added in 8.1.201, 8.1.300, and 8.5.000 releases, with the inclusion of a clickable Search icon to perform search. Click the icon again to find the next matching item. (WFM-20896)
  • In Web for Supervisors Configuration > Activities view, you can now copy and paste Opening/Closing times. (WFM-21264)
  • Supervisors and agents can now delete one or more individual items in a Time-Off batch request, while retaining the original bidding period submission date (of all other items in the batch), ensuring the agent's request remains in the queue, and is considered for first-in-first-out processing, if the request is not granted within the original bid processing period. (WFM-21862)
  • Supervisors can now modify Schedule State Group effective dates to provide more accurate reporting of Historical Adherence. If the effective date is changed, by clicking the Modify button in the Schedule State Group view, the new date is applicable, starting at midnight on the effective date (not from the midnight of the current day in the Site timezone, as is the default), and Historical Adherence is updated in the Adherence reports. (WFM-21906)

Resolved Issues

This release contains the following resolved issues:

WFM Web now works correctly with WebSphere and later. Previously, WFM Web Supervisors would stop working if fix pack 2 was applied to WebSphere 8.5.5. (WFM-21983)

The WFM Web Agent Adherence report now shows the correct percentage of adherence in reports generated in .csv format. Previously, the percentage of adherence in the .csv format report did not match the percentage shown in reports generated in other formats that contained the same data. (WFM-21875)

The WFM Web Agent States report now displays the proper width in rows listing multi-channel reason codes. Previously, the row widths in this report displayed improperly if the second channel had multiple reason codes listed. (WFM-21874)

In the Configuration > Agents view, Policies > Contracts view, and Policies > Rotating Patterns view, when supervisors select Cancel in the dialog You have unsaved changes.., WFM Web now directs them to the page, on which the edited item is selected. Previously in this scenario, after selecting Cancel, an incorrect page was opened with a different item selected.( WFM-21076)

WFM Web now correctly displays selected items, when lists are sorted in any views in the Configuration or Policies module. Previously, selections in lists were not displayed after sorting. (WFM-21045)

In the Configuration > Agents view, Policies > Contracts view, and Policies > Rotating Patterns view, WFM Web now requests confirmation to save data if supervisors make changes and then click Refresh, Log Off, or Home buttons. After the refresh, WFM Web restores the selected items in these views. Previously, the selected items were lost. (WFM-21039)

When copying one Contract profile to another, supervisors can now filter Contracts by Site, enabling them to quickly find a Contract. (WFM-20918)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 26, 2016, at 20:35.
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