8.5.217.09

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/29/20	Update			X		X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM now creates the Individual Schedule Report in CSV-friendly format and exports the data to a .csv file with no issues. Previously, if the last line on the page was a long line, the text was incorrectly split into multiple short lines when the report was generated. (WFM-33255)

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In the latest Forecast UI, users can now successfully select events in the Select Events dialog of the Forecast Build Volume Wizard. Previously, an error occurred when opening the Select Events dialog if one of the overlays did not have associated activities. (WFM-33172)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.217.09.