8.5.101.13

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
10/28/15	Hot Fix		X	X	X	X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Web now preserves the selected Performance target value in Web for Supervisors' Schedule > Intra-Day view, when the supervisors are switching back and forth between this view and other views in the application. (WFM-23900)

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The filter in WFM Web for Supervisor's Calendar Items view now functions correctly, as designed. Previously, after items were selected for filtering, applied, and then restored to All checked:

• The Filter icon did not change from red to blue.
• Items in the Calendar table were not returned until the user clicked Get Data.
• If the user navigated away from the Calendar view and then returned, an error occurred as follows: An unexpected error occurred while processing this request.

(WFM-23867)

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WFM Web now uses Monday as the Week Start Day for en_AU and en_NZ locales, thereby displaying this information in a manner, to which users in Australia and New Zealand are accustomed. Previously, due to a bug in Oracle Java, some places in WFM 8.5.1 used Sunday for the Week Start Day in these locales. (WFM-23866)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.101.13.