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8.5.217.18

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/19/20 Update X X


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Workforce Managment

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List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


In the WFM Web for Agents Schedule > Other Schedules, My Schedule > Create Trade Proposal, Trade > Community views, when filtering a list of agents by selecting My team, My site, or My business unit, if the Primary activity only option is selected and WFM finds no matching primary activity, the filter results show only the logged-in agent. Previously, when using these options to filter agent lists, the filter results incorrectly showed agents who did not match the filter criteria. (WFM-33399)


In the Web for Agents Other Schedules view, when filtering agents' schedules with the Primary activities only option selected, the filter results now show only agents who have at least one matching primary activity. Previously, in special cases, the filter results incorrectly showed agents who did not have matching primary activities. (WFM-33393)


The Web for Agents Preferences > Details view now displays correctly after agents log in to the UI using Internet Explorer (IE). Previously, when logging in using the IE browser, the Details view failed to load correctly. (WFM-33386)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.217.18.

This page was last edited on February 10, 2021, at 16:34.
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