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Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/13/19 Update X X X

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Workforce Management

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List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Schedule State Groups (SSG) in WFM Web for Supervisors Classic UI now display in the correct time zone when a child activity (within a multi-site activity) is selected in the Forecast > Shrinkage view. (WFM-31631)

WFM now trims the seconds from time-off balances before displaying them in Web for Agents. For example, 5:59:47 now displays as 5:59 in the agent's Time-Off Balance pane. Previously, when WFM included the seconds and rounded up, agents unknowingly requested more hours than they actually had accumulated. (WFM-31516)

The RUN_JAVA_STANDALONE setting in WFM Web for Supervisors About > Settings is now of type ENUM and can be set to Off (plug-in used) or Java Web Start. Previously this setting was of type BOOLEAN.

When RUN_JAVA_STANDALONE is set to Off (plug-in used) (default), the Java-based modules in WFM Web opens in a separate windows using the Java plug-in, in the browser.

When RUN_JAVA_STANDALONE is set to Java Web Start, WFM displays the following message: The selected view will open as a separate application. If it does not open automatically, save file with the .jnlp extension and open it separately. The .jnlp file is then generated automatically and the Java-based modules in WFM Web open in a separate window. (WFM-32214)

Upgrade Notes

No special procedure is required to upgrade to release

Supported Languages

See Release 8.5.x Translation Support.

This page was last edited on February 28, 2020, at 14:06.
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