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Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/01/20 General X X

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Workforce Management

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What's New

This release includes the following new features and enhancements:

  • WFM Web enables supervisors to quickly make changes to agent schedules by viewing all agents contributing to a scheduled state total and display their schedule in the Intra-Day view. This feature is available in the Master Schedule > State Group Totals and Schedule > Scenarios > State Group Totals views. For more information about this feature, see Master Schedule State Group Totals and Scenarios State Group Totals in the Workforce Management Web for Supervisors (Classic) Help. (WFM-33200, WFM-33193)
  • In the Policies > Time-Off Rules view, WFM Web now enables you to perform bulk assignments of time-off rules, based on agent hire dates. For more information about this feature, see Associating Agents Based on Hire Dates in the Workforce Management Web for Supervisors (Classic) Help. (WFM-33186, WFM-33178)
  • The grid in the WFM Web Performance > Intra-Day view has two new columns under Staffing. The Diff. Calc. and Diff. Req. columns show the values that reflect the difference between Coverage and Calculated, and Coverage and Required staffing for each activity. In addition, the (existing) Coverage column is now under Staffing in the grid. (WFM-33181)

Resolved Issues

This release contains the following resolved issues:

In the WFM Web for Supervisors Master Schedule > Intra-Day view, all agents in the Schedule Agents tree, including terminated agents, now display as expected. Previously, if this Java-based view was opened by the WFM UI Launcher and the CFG_SHOW_TERMINATED_AGENTS option was set to true, terminated agents did not display in the tree. (WFM-33204)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 2, 2020, at 01:02.
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