Jump to: navigation, search

8.5.210.04

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/09/18 Hot Fix X X X

Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new feature and enhancement:



Resolved Issues

This release contains the following resolved issues:


WFM Web for Supervisors' Agent Properties report can now be generated successfully and the Skills section does not appear in the report if there is no agent skills data. Previously if there was no skills data, an application error message sometimes appeared and the report could not be generated. (WFM-29071)


While retrieving data in Forecast > Historical views WFM Web now passes the correct value for the overwrite parameter in Monthly, Yearly, and Weekly views. (WFM-28980)


WFM Web for Supervisors now accepts negative values less than 1 hour for time-off bonuses in the Configuration > Agents > Time-Off Bonus Properties view. (WFM-28968)


The WFM Web for Supervisors Agent Properties report is updated and now displays large lists of activities according to the agent's skills. (WFM-28386)


The Weekly Schedule Coverage Report wizard now has a Use Multi-Site Activities check box that enables selection of the branch used to request data. Select the check box to request the data for Multi-Site Activities. Uncheck (or clear) the check box to request accumulated data for all activities related to Multi-Site Activities. (WFM-28235)


Now, when users enable the WFM Web [Options] CustomActivities configuration option and the [Options] ShowAllActivities option value is set to false, the text "Custom activities" displays beside work items in the new WFM Agent interface.

If these options are not set as described, WFM displays a list of activities next to work items, and sometimes the list can be long. If these options are set as described, the text "Custom activities" replaces the list of activities in all views where it was previously displayed. (WFM-27742)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.210.04.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on March 9, 2018, at 08:23.