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8.5.210.02

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/22/17 General X X X

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Workforce Management

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List of Release Notes

What's New

This release contains the following new features and enhancements:



Resolved Issues

This release contains the following resolved issues:


WFM Web for Supervisors now displays the correct validation message in the Schedule > Intra-Day view when editing part-day Exceptions within Shifts. (WFM-28198)


WFM's new Agent UI now correctly displays the Activity Set description in the Schedule Details dialog. Also, WFM's Classic Agent UI now correctly displays colors for Activity Sets in the Schedule view. (WFM-28193)


The date format in the Shift Start column in Web for Supervisors' Adherence view is now locale-aware, meaning it adjusts to the locale set in the browser. (WFM-28149)


Users that have only Read privileges in WFM Web for Supervisors' Reports module can now see generated reports. Previously in this scenario, users needed additional privileges to see generated reports in this module. (WFM-28140)


Users no longer receive an error if they are adding preferences and do not select dates chronologically in WFM Web for Agents' Preferences > Calendar view. Previously in this scenario, users would see the following error message: The selected end time is incorrect. Please specify the correct time. (WFM-28133)


The drop-down part of the Date control in WFM Web now stays open if users move their cursor away from it. Previously, it would automatically close, if users moved their cursor. (WFM-28122)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.210.02.

Supported Languages

See Release 8.5.x Translation Support.

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This page was last modified on November 6, 2018, at 08:45.