8.5.218.47

Workforce Management Web Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
09/28/21	Update			X			X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

Important

As of April 8, 2022, the AI-powered Forecasting feature will be deprecated in Genesys Engage cloud and Genesys Engage on-premises deployments. For more information, see Deprecation: AI-powered Forecasting.

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM now saves the selected available Marked Time in the Schedule Marked Time Report and Schedule Marked Time Total Report. Previously, the WFM Report Scheduler did not save the selected available Marked Time for these reports unless users also selected the entire site. (WFM-34440)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.47.