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8.5.218.47

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
09/28/21 Update X X


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Workforce Management

Genesys Products

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Important
As of April 8, 2022, the AI-powered Forecasting feature will be deprecated in Genesys Engage cloud and Genesys Engage on-premises deployments. For more information, see Deprecation: AI-powered Forecasting.

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM now saves the selected available Marked Time in the Schedule Marked Time Report and Schedule Marked Time Total Report. Previously, the WFM Report Scheduler did not save the selected available Marked Time for these reports unless users also selected the entire site. (WFM-34440)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.218.47.

This page was last edited on October 26, 2021, at 19:44.
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