Jump to: navigation, search

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
07/15/21 Update X X

Helpful Links

Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

  • A new configuration option in the WFM Web Application enables you to set the inactivity interval for WFM Web for Supervisors before sessions time out. See the following option details:


    Section: Options
    Default Value: 15
    Valid Values: Any positive integer
    Changes Take Effect: At next login
    Dependencies: Server/SessionTimeout, auth/provider

    Specifies the inactivity interval for WFM Web for Supervisors before sessions time out.

    When this option value is set to 0, WFM keeps the session active indefinitely. When this option is set to a positive integer greater than 0, the session expires after that duration of inactivity.

    When this option is not set, the session expires after the 15 minutes of inactivity.


  • Resolved Issues

    This release contains the following resolved issues:

    When WFM Web receives the location header from WFM Server, WFM Web now sends it to the client without changes. Previously, WFM Web modified the location header (by applying HTML escaping) before sending it to the client. (WFM-34220)

    Users can now make changes in WFM Web for Supervisors Configuration > Agents > Time-Off Bonus Properties view when only the Configuration > Agents > Edit Time-Off Bonuses privilege is enabled. Previously, users could apply changes to this role only if the Configuration > Organization > Edit privilege was also enabled. (WFM-33965)

    Upgrade Notes

    No special procedure is required to upgrade to release

This page was last edited on August 11, 2021, at 14:16.
Comments or questions about this documentation? Contact us for support!