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8.5.218.07

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/17/20 General X X


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Workforce Managment

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What's New

This release includes the following new features and enhancements:

  • Supervisors can now edit schedule states in Intra-Day schedules by using settings in the new View or Edit Intra-Day Schedules dialog to invoke the new Edit Multiple Wizard in the following Web for Supervisor views:
    • Schedule > Scenarios > State Group Totals
    • Master Schedule > State Group Totals
    Or open the wizard directly by using the toolbar or Actions menu in the following views
    • Schedule > Scenarios > Intra-Day and > Agent-Extended
    • Master Schedule > Intra-Day and > Agent-Extended
    Supervisors can also delete multiple schedule states in Intra-Day schedules by using the View or Edit Intra-Day Schedule dialog in the following Web for Supervisor views
    • Schedule > Scenarios > State Group Totals
    • Master Schedule > State Group Totals
    See also, Upgrade Notes below. (WFM-33334)



Resolved Issues

This release contains the following resolved issues:


Users no longer see error messages in the Web for Supervisors Configuration > Colors view after selecting Exception Types in the drop-down filter for one business unit (BU), and then switching to another BU and clicking Get Data. (WFM-33418)


The Agent Properties Report no longer includes the Time-Off Rules section if there is no rules data. Previously, the Time-Off Rules table sometimes appeared in the report even though the table contained null values. (WFM-33398)




Upgrade Notes

WFM Server 8.5.218.01 or later is required to support this feature.

This page was last edited on December 19, 2020, at 12:02.
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