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ClassicAgent

Section: Functionality
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: NewAgent
Introduced: 8.5.214.14

In coordination with the NewAgent option, specifies whether the Classic WFM Agent interface is available.

This option combines with the setting for the NewAgent option in the following ways:

  • NewAgent = true, ClassicAgent = false
    • After an agent logs in, only the Agent UI is available. The option enabling agents to switch to the Classic UI is absent in the Log off drop-down menu.
  • NewAgent = false, ClassicAgent = false
    • After an agent logs in, only the Agent UI is available. The option enabling agents to switch to the Classic UI is absent in the Log off drop-down menu.
  • NewAgent = false, ClassicAgent = true
    • After an agent logs in, only the Classic Agent UI is available.
  • NewAgent = true, ClassicAgent = true
    • After an agent logs in, the Agent UI opens but the option enabling agents to switch to the Classic UI is present in the Log off drop-down menu.
more...

NewAgent

Section: Functionality
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: ClassicAgent
Introduced: 8.5.205.07
Modified: 8.5.214.14

In coordination with the ClassicAgent option, specifies whether the latest, redesigned WFM Agent interface is turned on or off.

This option combines with the setting for the ClassicAgent option in the following ways:

  • NewAgent = true, ClassicAgent = false
    • After an agent logs in, only the Agent UI is available. The option enabling agents to switch to the Classic UI is absent in the Log off drop-down menu.
  • NewAgent = false, ClassicAgent = false
    • After an agent logs in, only the Agent UI is available. The option enabling agents to switch to the Classic UI is absent in the Log off drop-down menu.
  • NewAgent = false, ClassicAgent = true
    • After an agent logs in, only the Classic Agent UI is available.
  • NewAgent = true, ClassicAgent = true
    • After an agent logs in, the Agent UI opens but the option enabling agents to switch to the Classic UI is present in the Log off drop-down menu.
more...

8.5.214.15

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/31/19 Update X X

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Web no longer displays the error message An unexpected issue…access denied after login, when the following values are set for the [Functionality] NewAgent and [Functionality] ClassicAgent configuration options:

(WFM-32453)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.214.15.

This page was last modified on June 10, 2019, at 11:00.

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