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8.5.003.17

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/17/15 Hot Fix X X X X

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Web for Agents Preferences view is updated to enable agents to use the Tab key to highlight the date range field so JAWS can read it. (WFM-23628)


WFM Web now notifies JAWS Screen Reader when there is a message presented in the Login window after an unsuccessful login. (WFM-23627)


The Performance data presentation is improved in the Schedule Intra-Day view to match the same data presented in the Performance Intra-Day view. Specifically, empty data is no longer shown as zeros in the Schedule Intra-Day view. (WFM-23613)


In some identified scenarios, Web for Supervisors requests for data retrieved too much data, triggering the protection mechanism against malicious actions and Denial of Service actions, and causing the error message Unmarshalling Error: Maximum Number of Child Elements limit (50000) Exceeded. to occur. Therefore, WFM Web has changed the way in which some requests for data are processed. Now, requests for data that potentially could trigger the built-in protection mechanism are processed either by properly limiting the requests or splitting them into manageable-sized requests.

Important
The appearance of this error message is not a consequence of or caused by WFM performance issues. It is specific to the WFM Web component's built-in protection mechanism. If this error message appears, it means WFM Web has received a response (presumably from other WFM servers), but did not process it. If malicious actions are ruled out and this message appears during normal usage, limit your selections in the WFM Web user interface and request/insert/update fewer data in a single request.

(WFM-23525)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.17.

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This page was last modified on July 24, 2017, at 15:23.