This page was last edited on September 3, 2018, at 10:04.
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This topic discusses both Workflow Diagram and Callflow Diagram runtime configuration.
When you publish an interaction process diagram, Composer creates an EnhancedRouting Script object in Configuration Server. This Script object has a context_management_services_url parameter, which is initialized with the UCS server parameters configured in Context Services Preferences.
The Script objects are automatically created by Composer and the url is also automatically set if the Project is deployed within Composer (in embedded TOMCAT)
If using a DN to trigger the interaction process SCXML application, in the Annex of the DN, you must manually add the following property: Orchestration/application=script:<Name of the Script object as defined above>
Update the IVR Profile to define a context_services_url parameter whose value points to the Context Services (UCS) URL defined in the Context Services preference page.
This section describes the configuration required to run a callflow from a Play Application workflow block. Configure the context_services_url parameter in Resource Manager's default IVR Profile, which Resource Manager passes on to the VXML application.
Note: Depending on the media-service parameter seen in the INVITE, the service type changes for MSML call flows. If media-service=treatment or conference or record (recording client) or cpd, add the following to ensure that the cs_services_url parameter is populated in the Composer callflow:
treatment.context_services_url=fixed,http://demosrv8:9080
treatment.cs_services_url=fixed,http://demosrv8:9080/genesys/1/cs