This page was last edited on July 17, 2020, at 15:47.
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ICM refers to a Cisco product called Intelligent Contact Management, which provides intelligent routing and Computer Telephony Integration. You can use the GVP ICM Adapter in VoiceXML applications when invoking services, responding to requests, and sharing data. Use this block to send interaction data to ICM. It functions the same way as the existing Interaction Data block. Composer uses the VXML <gvp:send> tag to implement the ICM Interaction Data functionality.
Voice Projects have a Project-level flag (Enable ICM) which controls whether ICM variables are available for selection and assignment to variables within Composer's Entry block. The Exit block’s Return Values property dialog allows you to select the ICM variables to be returned. You can also set the Enable ICM flag by right-clicking the Project in the Project Explorer, selecting Properties, and ICM Support. The types of variables supported by ICM are:
Note: In all cases, the Enable ICM flag must be set for ICM variables to be selectable in the Entry block. The ICM Interaction Data block has the following properties:
Find this property's details under Common Properties.
Can be used for both callflow and workflow blocks to add comments.
Find this property's details under Common Properties. The ICM Interaction Data block has the following exception events:
The Values property holds the list of variables to be fetched or sent. The name of the variable must match the UserData key name. To select values:
Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.
Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.
Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.
Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.