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Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
06/08/21 Update X X

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Workforce Managment

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

  • A new configuration option in the WFM Web Application enables you to set the inactivity interval for WFM Web for Supervisors before sessions time out. See the following option details:


    Section: Options
    Default Value: 0
    Valid Values: Any positive integer
    Changes Take Effect: At next login
    Dependencies: None

    Specifies the inactivity interval for WFM Web for Supervisors before sessions time out.

    When this option value is set to 0 (or not specified), WFM keeps the session active indefinitely. When this option is set to a positive integer greater than 0, the session expires after that duration of inactivity.

    When setting up your environment, Genesys recommends adding this configuration option with the value set to 15 (minutes).


  • Resolved Issues

    This release contains the following resolved issues:

    Users can now make changes in WFM Web for Supervisors Configuration > Agents > Time-Off Bonus Properties view when only the Configuration > Agents > Edit Time-Off Bonuses privilege is enabled. Previously, users could apply changes to this role only if the Configuration > Organization > Edit privilege was also enabled. (WFM-33965)

    Upgrade Notes

    No special procedure is required to upgrade to release

This page was last edited on June 8, 2021, at 19:12.
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