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LimitScheduleDetails

Section: AgentSchedule
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies whether or not administrators can replace the actual names of non-tradeable Exceptions and Time-Off items with generic names in the Web for Agents' Other Schedules view. Administrators use this feature to hide sensitive information, if required.

If this option value is set to true, administrators can replace the actual names of non-tradeable Exceptions and Time-Off items with generic names in the Web for Agents. If this option value is set to false, actual names of Exception and Time-Off cannot be changed to generic names.

ExternalHelp

Section: Options
Default Value: " " (string)
Valid Values: A valid URL
Changes Take Effect: Immediately
Dependencies: None

Specifies the location of Genesys offline documentation.

The default value for the option is empty, unless you are running an offline PDF version of WFM Help. If that case, this field will contain a valid URL that points to the site where the PDF resides. For example: http://<host:port>/<applicationname>.

Use this format, where <host:port> is the hostname and port number of the internal webserver that is hosting the PDF, and <applicationname> is the name of the directory where the PDF resides.

Do not add a backslash (/) at the end of the URL.

ExternalHelp

Section: Options
Default Value: " " (string)
Valid Values: A valid URL
Changes Take Effect: Immediately
Dependencies: None

Specifies the location of Genesys offline documentation.

The default value for the option is empty, unless you are running an offline PDF version of WFM Help. If that case, this field will contain a valid URL that points to the site where the PDF resides. For example: http://<host:port>/<applicationname>.

Use this format, where <host:port> is the hostname and port number of the internal webserver that is hosting the PDF, and <applicationname> is the name of the directory where the PDF resides.

Do not add a backslash (/) at the end of the URL.

8.5.217.07

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/21/20 General X X


Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • A new setting, Primary activities only, in WFM Web for Agents enables agents to filter and show only agents with matching primary activities. If agents deselect Primary activities only, WFM shows all agents with activities that match the primary or secondary skills of the logged-in agent. Agents will see the filter in the following views:
    • In the My Schedule view, when creating trade proposals and selecting agents in the Create trade proposals dialog, the Primary activities only check box is selected by default.
    • In the Other Schedules view, a new section Show Agents with Matching in the Filter Schedules dialog enables agents to filter Primary activities only (default) or Primary or secondary activities.
    • In the Trading > Trades view, agents can use Filter by primary activities only when the list is filtered by Community.
    (WFM-33156)
  • WFM Web now supports an alternate method of setting up offline access to the Help documentation when using the default online documentation at https://docs.genesys.com is not possible. The [Options] ExternalHelp configuration option enables customers to specify an alternate offline location for the WFM documentation and supports access to Web for Supervisors and Web for Agents Help. The option value is a URL that points to the customer's web server where the Genesys documentation (the downloaded PDF-format Help) is hosted.
    The contact center administrator will:
    1. Go to https://docs.genesys.com/Documentation/WM, and generate and download a PDF of the latest WFM Help.
    2. Ask their IT team to host the PDF on an internal web server.
    3. Set the URL to target and open the PDF-format Help locally, by using the instructions in the [Options] ExternalHelp option in the WFM Web Application.
    Note that the Genesys Documentation wikicicle is no longer supported for offline access to Genesys documentation. (WFM-33222)



Resolved Issues

This release contains the following resolved issues:


Now, if the LimitScheduleDetails configuration option value is set to true, the actual names of Exceptions and Time-Off items display as generic names when hovering the cursor over truncated items in the WFM Web for Agent Other Schedules view. Previously, WFM was incorrectly displaying the actual names of Exceptions and Time-Off items in the Other Schedules view. (WFM-33238)


Users who do not have the Edit Master Schedule permission can no longer make or save changes in the Accessible Schedule Details dialog in the Web for Supervisors Master Schedule > Intra-Day and > Agent-Extended views. Previously, WFM did not check role permissions in the Accessible Schedule Details dialog and users could make or save changes, even if they did not have the appropriate role permission. (WFM-33182)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.217.07.

This page was last edited on July 29, 2020, at 18:07.

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