8.5.212.21
Workforce Management Web Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 02/13/19 | Update | X | X | X |
Contents
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
Schedule State Groups (SSG) in WFM Web for Supervisors Classic UI now display in the correct time zone when a child activity (within a multi-site activity) is selected in the Forecast > Shrinkage view. (WFM-31631)
WFM now trims the seconds from time-off balances before displaying them in Web for Agents. For example, 5:59:47 now displays as 5:59 in the agent's Time-Off Balance pane. Previously, when WFM included the seconds and rounded up, agents unknowingly requested more hours than they actually had accumulated. (WFM-31516)
The RUN_JAVA_STANDALONE setting in WFM Web for Supervisors About > Settings is now of type ENUM and can be set to Off (plug-in used) or Java Web Start. Previously this setting was of type BOOLEAN.
When RUN_JAVA_STANDALONE is set to Off (plug-in used) (default), the Java-based modules in WFM Web opens in a separate windows using the Java plug-in, in the browser.
When RUN_JAVA_STANDALONE is set to Java Web Start, WFM displays the following message: The selected view will open as a separate application. If it does not open automatically, save file with the .jnlp extension and open it separately. The .jnlp file is then generated automatically and the Java-based modules in WFM Web open in a separate window. (WFM-32214)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.212.21.