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8.5.212.21

Workforce Management Web Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/13/19 Update X X X

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Workforce Management

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM now trims the seconds from time-off balances before displaying them in Web for Agents. For example, 5:59:47 now displays as 5:59 in the agent's Time-Off Balance pane. Previously, when WFM included the seconds and rounded up, agents unknowingly requested more hours than they actually had accumulated. (WFM-31516)


The RUN_JAVA_STANDALONE setting in WFM Web for Supervisors About > Settings is now of type ENUM and can be set to Off (plug-in used) or Java Web Start. Previously this setting was of type BOOLEAN.

When RUN_JAVA_STANDALONE is set to Off (plug-in used) (default), the Java-based modules in WFM Web opens in a separate windows using the Java plug-in, in the browser.

When RUN_JAVA_STANDALONE is set to Java Web Start, WFM displays the following message: The selected view will open as a separate application. If it does not open automatically, save file with the .jnlp extension and open it separately. The .jnlp file is then generated automatically and the Java-based modules in WFM Web open in a separate window. (WFM-32214)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.212.21.

Supported Languages

See Release 8.5.x Translation Support.

This page was last modified on August 30, 2019, at 04:34.

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