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Apple Business Chat Plugin For Workspace Desktop Edition

Important
Apple Business Chat Plug-in for Workspace Desktop Edition is no longer a separate component. All its functionality is now available in Genesys Hub Plug-in for Workspace Desktop Edition. Genesys Hub Plug-in for Workspace Desktop Edition configuration option names and their values for whatsappsession and applebcsession have been changed. WhatsApp and Apple Business Chat tasks and privileges are now present in the Genesys Hub Plug-in for Workspace Desktop Edition XML template. Genesys recommends re-importing the XML template and reconfiguring options and role privileges to address these changes. See eServices Configuration Options Reference for more details.

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
interaction-workspace applebcsession.attachment-filter *.* Immediately
interaction-workspace applebcsession.attachment-max-size 10240 Immediately
interaction-workspace applebcsession.auto-answer false At the next interaction
interaction-workspace applebcsession.background-color-agent #FFF3F7FB Immediately
interaction-workspace applebcsession.background-color-agent.high-contrast #FF007E72 Immediately
interaction-workspace applebcsession.background-color-client #FFDBE5F4 Immediately
interaction-workspace applebcsession.background-color-client.high-contrast #FF021A87 Immediately
interaction-workspace applebcsession.background-color-error #FFFF6347 Immediately
interaction-workspace applebcsession.background-color-error.high-contrast #FFFF0000 Immediately
interaction-workspace applebcsession.background-color-external #FFF5F5F5 Immediately
interaction-workspace applebcsession.background-color-external.high-contrast #FF00766B Immediately
interaction-workspace applebcsession.background-color-notification #FFFFCC Immediately
interaction-workspace applebcsession.background-color-notification.high-contrast #333300 Immediately
interaction-workspace applebcsession.background-color-sessioninfo #FFD3D3D3 Immediately
interaction-workspace applebcsession.background-color-sessioninfo.high-contrast #FF000000 Immediately
interaction-workspace applebcsession.emojis-business-attribute At the next interaction
interaction-workspace applebcsession.font-size-text 15 Immediately
interaction-workspace applebcsession.generic-thumbnail-height 50 Immediately
interaction-workspace applebcsession.generic-thumbnail-width 50 Immediately
interaction-workspace applebcsession.get-transcript-interactions true At the next interaction
interaction-workspace applebcsession.image-thumbnail-height 100 Immediately
interaction-workspace applebcsession.image-thumbnail-width 200 Immediately
interaction-workspace applebcsession.max-text-message-size 5000 At the next interaction
interaction-workspace applebcsession.on-hold-queue At next interaction attempt to put chat in queue.
interaction-workspace applebcsession.pending-response-to-customer 30,50 At the next interaction.
interaction-workspace applebcsession.reconnect-attempts 5 Immediately
interaction-workspace applebcsession.reconnect-timeout 10 Immediately
interaction-workspace applebcsession.show-system-messages-in-history false At the next interaction
interaction-workspace applebcsession.toast-information-key Subject Immediately
interaction-workspace applebcsession.transcript-interactions-count 20 At the next interaction
interaction-workspace applebcsession.typing-timeout 10 Immediately
interaction-workspace applebcsession.url-regex (?i)(http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\'\u2026\<\""\.\,\)\(\s] Immediately
This page was last edited on October 25, 2023, at 05:56.
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