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agent-reservation



  


reject-subsequent-request

Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately


With a value of true, Interaction Server rejects subsequent requests for an agent reservation from the same client application as the same agent. With a value of false, a subsequent request prolongs the current reservation made by the same client application for the same agent.

request-collection-time

Default Value: 100
Valid Values: Any integer from 1 to 60,000 (60 seconds)
Changes Take Effect: Immediately


Specifies the interval (in milliseconds) at which agent-reservation requests are collected before a reservation is granted. During the interval specified, agent reservation requests are delayed to balance successful reservations between routing client applications (usually between Universal Routing Servers).

reservation-time

Default Value: 10000
Valid Values: Any integer from 1 to 60,000 (60 seconds)
Changes Take Effect: Immediately


Specifies the default interval (in milliseconds) at which an agent is reserved to receive a routed interaction. During the interval specified, the agent cannot be reserved again.

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This page was last modified on May 15, 2015, at 14:49.