agent-reservation
reject-subsequent-request
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
With a value of true, Interaction Server rejects subsequent requests for an
agent reservation from the same client application as the same agent. With a
value of false, a subsequent request prolongs the current reservation made by
the same client application for the same agent.
request-collection-time
Default Value: 100
Valid Values: Any integer from 1 to 60,000 (60 seconds)
Changes Take Effect: Immediately
Specifies the interval (in milliseconds) at which agent-reservation requests are
collected before a reservation is granted. During the interval specified, agent
reservation requests are delayed to balance successful reservations between
routing client applications (usually between Universal Routing Servers).
reservation-time
Default Value: 10000
Valid Values: Any integer from 1 to 60,000 (60 seconds)
Changes Take Effect: Immediately
Specifies the default interval (in milliseconds) at which an agent is reserved to
receive a routed interaction. During the interval specified, the agent cannot be
reserved again.