channel-abc-hub Section
driver-classname
Default Value: com.genesyslab.mcr.smserver.channel.abc.HubDriver
Valid Values: com.genesyslab.mcr.smserver.channel.abc.HubDriver
Changes Take Effect: After restart
Specifies the class name of the media driver for a specific media service.
inbound-route
Default Value:
Valid Values: Comma-separated list of endpoints
Changes Take Effect: After restart
Specifies the endpoints for inbound messages arriving from the media channel.
For example:
101:abc_endpoint -- endpoint for 'regular' interactions, which are processed in 'paging' mode
101:abc_endpoint, 101:chat_endpoint -- same as previous, plus additional end point that Chat Server uses to place interactions in 'chat session' mode
inbound-route-by-call
Default Value: An empty string
Valid Values: A valid endpoint
Changes Take Effect: After restart
Introduced: 9.1.000.03
Specifies the endpoint for outbound chat sessions created by invite-to-chat requests. This endpoint must exist in the Chat Server configuration. Chat Server will use this endpoint to place interactions to an interaction queue. If the option is not configured or empty, the channel does not support invite-to-chat requests.
For example: inbound-route-by-call = 101:chat_endpoint, where 101:chat_endpoint is the endpoint from the Chat Server configuration.
media-type-chat-by-call
Default Value: applebcsession
Valid Values: Any valid string
Changes Take Effect: After restart
Introduced: 9.1.000.03
Specifies the media type assigned to interactions that are submitted to Interaction Server by Chat Server created by invite-to-chat requests (outbound chat sessions).
password
Default Value:
Valid Values: Any valid string
Changes Take Effect: After restart
Specifies the administrator user's password to access the Genesys Social Analytics cloud platform. Contact Genesys Customer Care to obtain the value of this option. This field should be set up once and not changed without first communicating with Genesys team. CRITICAL: Changing this field without taking care will stop the connection between your Social Engagement system and Apple Messages for Business, and may cause a loss of data.
session-asyncmode
Default Value: false
Valid Values: true/false
Changes Take Effect: After restart
Enables support of asyn chat mode in Chat Server. If session-asyncmode is set to true, then chat sessions' closing by DMS' timeout is disabled.
ucs-in-use
Default Value: true
Valid Values: true
Changes Take Effect: After restart
Allows the use of Universal Contact Server to save data. The option should be set to 'true'.
x-hub-apikey
Default Value:
Valid Values: Any valid string
Changes Take Effect: After restart
Specifies an access key that is used by the driver to access Genesys Social Analytics cloud API. Contact Genesys Customer Care to obtain the value of this option. This field should be set up once and not changed without first communicating with Genesys team. CRITICAL: Changing this field without taking care will stop the connection between your Social Engagement system and Apple Messages for Business, and may cause a loss of data.
x-hub-baseurl
Default Value:
Valid Values: Any valid string
Changes Take Effect: After restart
Specifies the Genesys Social Analytics cloud platform URL. Contact Genesys Customer Care to obtain the value of this option. This field should be set up once and not changed without first communicating with Genesys team. CRITICAL: Changing this field without taking care will stop the connection between your Social Engagement system and Apple Messages for Business, and may cause a loss of data.
x-hub-channelid
Default Value:
Valid Values: Any valid string
Changes Take Effect: After restart
Specifies a channel ID in Genesys Social Analytics cloud platform. Contact Genesys Customer Care to obtain the value of this option. This field should be set up once and not changed without first communicating with Genesys team. CRITICAL: Changing this field without taking care will stop the connection between your Social Engagement system and Apple Messages for Business, and may cause a loss of data.
x-hub-pull-reserve-time
Default Value: 10
Valid Values: 1-3600
Changes Take Effect: After restart
Introduced: 9.1.000.03
Specifies how long, in seconds, fetched messages are reserved by Genesys Hub.
x-hub-pull-size
Default Value: 1000
Valid Values: min option value 1, max option value is 9999
Changes Take Effect: After restart
Specifies how many messages per request are pulled
x-hub-pull-timeout
Default Value: 1000
Valid Values: Any positive integer
Changes Take Effect: After restart
Specifies a delay (in milliseconds) between requests for messages from the Hub
x-hub-userid
Default Value:
Valid Values: Any valid string
Changes Take Effect: After restart
Specifies a user's email address associated with a channel in Genesys Social Analytics cloud platform. Contact Genesys Customer Care to obtain the value of this option. This field should be set up once and not changed without first communicating with Genesys team. CRITICAL: Changing this field without taking care will stop the connection between your Social Engagement system and Apple Messages for Business, and may cause a loss of data.
x-media-subtype-chat
Default Value:
Valid Values: applebc
Changes Take Effect: After restart
Specifies the media subtype that is assigned to interactions that are submitted to Interaction Server by Chat Server based on incoming messages.
x-media-type-chat
Default Value: applebcsession
Valid Values: applebcsession
Changes Take Effect: After restart
Specifies the media type that is assigned to interactions that are submitted to Interaction Server by Chat Server based on incoming messages.