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Genesys Hub Plug-in for use with Workspace Desktop Edition

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
interaction-workspace applebcsession.attachment-filter pdf:doc:docx:ppt:pptx:xls:xlsx:jpg:jpeg:png:gif:bmp:mp4:amr:mp3 Immediately
interaction-workspace applebcsession.attachment-max-size 10240 Immediately
interaction-workspace applebcsession.auto-answer false At the next interaction
interaction-workspace applebcsession.background-color-agent #FFF3F7FB Immediately
interaction-workspace applebcsession.background-color-agent.high-contrast #FF007E72 Immediately
interaction-workspace applebcsession.background-color-client #FFDBE5F4 Immediately
interaction-workspace applebcsession.background-color-client.high-contrast #FF021A87 Immediately
interaction-workspace applebcsession.background-color-external #FFF5F5F5 Immediately
interaction-workspace applebcsession.background-color-external.high-contrast #FF00766B Immediately
interaction-workspace applebcsession.background-color-sessioninfo #FFD3D3D3 Immediately
interaction-workspace applebcsession.background-color-sessioninfo.high-contrast #FF000000 Immediately
interaction-workspace applebcsession.emojis-business-attribute At the next interaction
interaction-workspace applebcsession.font-size-text 15 Immediately
interaction-workspace applebcsession.generic-thumbnail-height 50 Immediately
interaction-workspace applebcsession.generic-thumbnail-width 50 Immediately
interaction-workspace applebcsession.get-transcript-interactions true At the next interaction
interaction-workspace applebcsession.image-thumbnail-height 100 Immediately
interaction-workspace applebcsession.image-thumbnail-width 200 Immediately
interaction-workspace applebcsession.max-text-message-size 5000 At the next interaction
interaction-workspace applebcsession.on-hold-queue At next interaction attempt to put chat in queue.
interaction-workspace applebcsession.outbound-appname At next attempt to create a new outbound chat session.
interaction-workspace applebcsession.outbound-channel At next attempt to create a new outbound chat session.
interaction-workspace applebcsession.pending-response-to-customer 30,50 At the next interaction.
interaction-workspace applebcsession.reconnect-attempts 5 Immediately
interaction-workspace applebcsession.reconnect-timeout 10 Immediately
interaction-workspace applebcsession.show-system-messages-in-history false At the next interaction
interaction-workspace applebcsession.toast-information-key Subject Immediately
interaction-workspace applebcsession.transcript-interactions-count 1 At the next interaction
interaction-workspace applebcsession.typing-timeout 10 Immediately
interaction-workspace applebcsession.url-regex (?i)(http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\'\u2026\<\""\.\,\)\(\s] Immediately
interaction-workspace intercommunication.applebcsession.queue At next attempt to request conference to agent group or skill.
interaction-workspace intercommunication.whatsappsession.queue At next attempt to request conference to agent group or skill.
interaction-workspace whatsappsession.attachment-filter jpg:jpeg:png:amr:mp3:aac:m4a:ogg:opus:oga:pdf:doc:docx:ppt:pptx:xls:xlsx:mp4 Immediately
interaction-workspace whatsappsession.attachment-max-size 10240 Immediately
interaction-workspace whatsappsession.auto-answer false At the next interaction
interaction-workspace whatsappsession.background-color-agent #FFF3F7FB Immediately
interaction-workspace whatsappsession.background-color-agent.high-contrast #FF007E72 Immediately
interaction-workspace whatsappsession.background-color-client #FFDBE5F4 Immediately
interaction-workspace whatsappsession.background-color-client.high-contrast #FF021A87 Immediately
interaction-workspace whatsappsession.background-color-external #FFF5F5F5 Immediately
interaction-workspace whatsappsession.background-color-external.high-contrast #FF00766B Immediately
interaction-workspace whatsappsession.background-color-sessioninfo #FFD3D3D3 Immediately
interaction-workspace whatsappsession.background-color-sessioninfo.high-contrast #FF000000 Immediately
interaction-workspace whatsappsession.emojis-business-attribute At the next interaction
interaction-workspace whatsappsession.font-size-text 15 Immediately
interaction-workspace whatsappsession.generic-thumbnail-height 50 Immediately
interaction-workspace whatsappsession.generic-thumbnail-width 50 Immediately
interaction-workspace whatsappsession.get-transcript-interactions true At the next interaction
interaction-workspace whatsappsession.image-thumbnail-height 100 Immediately
interaction-workspace whatsappsession.image-thumbnail-width 200 Immediately
interaction-workspace whatsappsession.max-text-message-size 4096 At the next interaction
interaction-workspace whatsappsession.on-hold-queue At next interaction attempt to put chat in queue.
interaction-workspace whatsappsession.outbound-appname At next attempt to create a new outbound chat session.
interaction-workspace whatsappsession.outbound-channel At next attempt to create a new outbound chat session.
interaction-workspace whatsappsession.pending-response-to-customer 30,50 At the next interaction.
interaction-workspace whatsappsession.reconnect-attempts 5 Immediately
interaction-workspace whatsappsession.reconnect-timeout 10 Immediately
interaction-workspace whatsappsession.show-system-messages-in-history false At the next interaction
interaction-workspace whatsappsession.toast-information-key Subject Immediately
interaction-workspace whatsappsession.transcript-interactions-count 1 At the next interaction
interaction-workspace whatsappsession.url-regex (?i)(http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\'\u2026\<\""\.\,\)\(\s] Immediately
This page was last modified on March 27, 2019, at 09:02.

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