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interaction-workspace Section



  


intercommunication.whatsappsession.queue

Default Value:
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: At next attempt to request conference to agent group or skill.


Specifies the name of the Interaction Queue that is used by the 'routing-based' feature for WhatsApp. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId ,IW_RoutingBasedTargetId, IW_RoutingBasedTargetType, IW_RoutingBasedRequestType.

whatsappsession.attachment-filter

Default Value: jpg:jpeg:png
Valid Values: Any valid file extension
Changes Take Effect: Immediately


List, separated by colon, of media file types that are permitted for attachments

whatsappsession.attachment-max-size

Default Value: 10240
Valid Values: Any integer from 1 to 1048576
Changes Take Effect: Immediately


Maximum attachment file size, in KB

whatsappsession.auto-answer

Default Value: false
Valid Values: true, false.
Changes Take Effect: At the next interaction


Specifies whether WhatsApp interactions are (true) or are not (false) answered automatically.

whatsappsession.background-color-agent

Default Value: #FFF3F7FB
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: Immediately


Background color for agent messages

whatsappsession.background-color-agent.high-contrast

Default Value: #FF007E72
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: Immediately


Background color for agent messages for HighContrast theme

whatsappsession.background-color-client

Default Value: #FFDBE5F4
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: Immediately


Background color for client messages

whatsappsession.background-color-client.high-contrast

Default Value: #FF021A87
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: Immediately


Background color for client messages for HighContrast theme

whatsappsession.background-color-external

Default Value: #FFF5F5F5
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: Immediately


Background color for external messages

whatsappsession.background-color-external.high-contrast

Default Value: #FF00766B
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: Immediately


Background color for external messages for HighContrast theme

whatsappsession.background-color-sessioninfo

Default Value: #FFD3D3D3
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: Immediately


Background color for session info messages

whatsappsession.background-color-sessioninfo.high-contrast

Default Value: #FF000000
Valid Values: Color hexadecimal (#RRGGBB)
Changes Take Effect: Immediately


Background color for session info messages for HighContrast theme

whatsappsession.emojis-business-attribute

Default Value:
Valid Values: Any valid busines attribute name.
Changes Take Effect: At the next interaction


Valid Name of Business Attribute containing emojis.

whatsappsession.font-size-text

Default Value: 15
Valid Values: Any integer from 10 to 50
Changes Take Effect: Immediately


Font size for message text in transcript

whatsappsession.generic-thumbnail-height

Default Value: 50
Valid Values: Any integer from 1 to 1080
Changes Take Effect: Immediately


Thumbnail height, in pixels, for all binary attachments other than images

whatsappsession.generic-thumbnail-width

Default Value: 50
Valid Values: Any integer from 1 to 1920
Changes Take Effect: Immediately


Thumbnail width, in pixels, for all binary attachments other than images

whatsappsession.get-transcript-interactions

Default Value: true
Valid Values: true, false
Changes Take Effect: At the next interaction


Specifies whether the main interaction window does (true) or does not (false) show transcripts of past interactions with the contact

whatsappsession.image-thumbnail-height

Default Value: 100
Valid Values: Any integer from 1 to 1080
Changes Take Effect: Immediately


Thumbnail height, in pixels, for all image attachments

whatsappsession.image-thumbnail-width

Default Value: 200
Valid Values: Any integer from 1 to 1920
Changes Take Effect: Immediately


Thumbnail width, in pixels, for all image attachments

whatsappsession.max-text-message-size

Default Value: 5000
Valid Values: Any integer from 1 to 2147483647.
Changes Take Effect: At the next interaction


Specifies the maximum size of the message in bytes.

whatsappsession.on-hold-queue

Default Value:
Valid Values: Any valid Script name of type 'Interaction Queue'.
Changes Take Effect: At next interaction attempt to put chat in queue.


Specifies the Interaction Queue where the chat interaction is placed when the agent hits the 'place chat on hold' button.

whatsappsession.outbound-appname

Default Value:
Valid Values: Any valid appplication name.
Changes Take Effect: At next attempt to create a new outbound chat session.


Specifies the application name of DigitalMessagingServer that will be used to create outbound chat session.

whatsappsession.outbound-channel

Default Value:
Valid Values: Any valid appplication name.
Changes Take Effect: At next attempt to create a new outbound chat session.


Specifies the channel name defined in Digital Messaging Server application that will be used to create outbound chat session.

whatsappsession.pending-response-to-customer

Default Value: 30,50
Valid Values: A comma-separated list value: warning time, maximum time
Changes Take Effect: At the next interaction.


Defines two alarm thresholds, in seconds, that warn agents that they have a pending response to a chat from a customer. Three levels are displayed: before the warning time, between the warning time and the maximum time, and after the maximum time.

whatsappsession.reconnect-attempts

Default Value: 5
Valid Values: Any nonnegative integer
Changes Take Effect: Immediately


Specifies the number of attempts to reconnect to the chat session to make in the case of a connection loss.

whatsappsession.reconnect-timeout

Default Value: 10
Valid Values: Any nonnegative integer
Changes Take Effect: Immediately


Specifies the duration, in seconds, between each attempt to reconnect to the chat session in the case of connection loss.

whatsappsession.show-system-messages-in-history

Default Value: false
Valid Values: true, false.
Changes Take Effect: At the next interaction


Specifies whether system messages (such as joined/left session, error messages, and so on) are (true) or are not (false) shown when displaying previous chat sessions.

whatsappsession.toast-information-key

Default Value: Subject
Valid Values: Any valid attached data key name.
Changes Take Effect: Immediately


Specifies whether the Information area is displayed in the WhatsApp interaction notification. The option specifies the name of the attached data key that contains the information. This option can be overridden by a routing strategy, as described in the Workspace Desktop Edition Deployment Guide.

whatsappsession.transcript-interactions-count

Default Value: 1
Valid Values: Any integer from 1 to 1000
Changes Take Effect: At the next interaction


The number of previous chat sessions that are shown when the Agent clicks "See older messages...".

whatsappsession.url-regex

Default Value: (?i)(http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\'\u2026\<\""\.\,\)\(\s]
Valid Values: Valid regular expression
Changes Take Effect: Immediately


This page was last modified on March 27, 2019, at 09:02.

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