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Social Media Plug-in for use with Workspace Desktop Edition

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
interaction-workspace display-format.interaction-facebook-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) At the next interaction
interaction-workspace display-format.interaction-rss-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) At the next interaction
interaction-workspace display-format.interaction-twitter-name $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$) At the next interaction
interaction-workspace facebook.auto-answer false At the next interaction
interaction-workspace facebook.check-possible-actions true At the next interaction
interaction-workspace facebook.comments-order-direction ASC At the next interaction
interaction-workspace facebook.comments-pagination-size 10 Immediately
interaction-workspace facebook.default-queue *queue name* At start/restart
interaction-workspace facebook.disable-attachment-preloading false At the next interaction
interaction-workspace facebook.font-name *font name* At the next interaction
interaction-workspace facebook.font-size 14 At the next interaction
interaction-workspace facebook.hashtag-regex (?:(?<=\s)|^)#(\w*[A-Za-z_]+\w*) Immediately
interaction-workspace facebook.image-attachment-max-size 5120 Immediately
interaction-workspace facebook.outbound-interaction-creation-mode default At the next interaction
interaction-workspace facebook.outbound-queue *queue name* At start/restart
interaction-workspace facebook.prompt-for-done false At the next interaction
interaction-workspace facebook.response-wait-time 10000 Immediately
interaction-workspace facebook.subject-max-chars 100 Immediately
interaction-workspace facebook.text-flow-type auto At the next interaction
interaction-workspace facebook.toast-information-key Subject Immediately
interaction-workspace facebook.ucs-timeout 60 Immediately
interaction-workspace facebook.url-regex (http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\^\u2026\<\""\.\,\;\-_!?:\)\(\s] Immediately
interaction-workspace facebook.use-esp-broadcast false At the next interaction
interaction-workspace facebook.webclient-user-agent Mozilla / 5.0(Windows NT 10.0; Win64; x64) AppleWebKit / 537.36(KHTML, like Gecko) Chrome / 92.0.4515.159 Safari / 537.36 At start/restart
interaction-workspace facebook.webproxy-mode none At start/restart
interaction-workspace facebookprivatemessage.default-queue *queue name* At start/restart
interaction-workspace facebookprivatemessage.hashtag-regex (?:(?<=\s)|^)#(\w*[A-Za-z_]+\w*) Immediately
interaction-workspace facebookprivatemessage.outbound-queue *queue name* At start/restart
interaction-workspace facebookprivatemessage.response-wait-time 10000 Immediately
interaction-workspace facebookprivatemessage.subject-max-chars 100 Immediately
interaction-workspace facebookprivatemessage.url-regex (http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\^\u2026\<\""\.\,\;\-_!?:\)\(\s] Immediately
interaction-workspace facebooksession.auto-answer false At the next interaction
interaction-workspace facebooksession.background-color-agent #FFF3F7FB Immediately
interaction-workspace facebooksession.background-color-client #FFDBE5F4 Immediately
interaction-workspace facebooksession.background-color-client-structured #F9E8CE Immediately
interaction-workspace facebooksession.background-color-error #FFFF6347 Immediately
interaction-workspace facebooksession.background-color-external #FFF5F5F5 Immediately
interaction-workspace facebooksession.delayed-time 60 At the next interaction
interaction-workspace facebooksession.enter-send-pm true At the next interaction
interaction-workspace facebooksession.font-size-text 15 Immediately
interaction-workspace facebooksession.generic-thumbnail-height 40 Immediately
interaction-workspace facebooksession.generic-thumbnail-width 40 Immediately
interaction-workspace facebooksession.get-transcript-interactions true At the next interaction
interaction-workspace facebooksession.image-thumbnail-height 150 Immediately
interaction-workspace facebooksession.image-thumbnail-width 200 Immediately
interaction-workspace facebooksession.max-chars 2000 Immediately
interaction-workspace facebooksession.reconnect-attempts 5 Immediately
interaction-workspace facebooksession.reconnect-timeout 10 Immediately
interaction-workspace facebooksession.response-wait-time 10000 Immediately
interaction-workspace facebooksession.show-system-messages-in-history false At the next interaction
interaction-workspace facebooksession.toast-information-key Subject Immediately
interaction-workspace facebooksession.transcript-interactions-count 20 At the next interaction
interaction-workspace facebooksession.url-regex (http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\^\u2026\<\""\.\,\;\-_!?:\)\(\s] Immediately
interaction-workspace interaction-bar.quick-access-modes.facebook Pinned At the next interaction
interaction-workspace interaction-bar.quick-access-modes.facebookprivatemessage Pinned At the next interaction
interaction-workspace interaction-bar.quick-access-modes.facebooksession Pinned At the next interaction
interaction-workspace interaction-bar.quick-access-modes.rss Pinned At the next interaction
interaction-workspace interaction-bar.quick-access-modes.twitter Pinned At the next interaction
interaction-workspace intercommunication.facebook.queue At start/restart
interaction-workspace intercommunication.facebook.routing-base-actions At the next interaction
interaction-workspace intercommunication.facebook.routing-based-targets At the next interaction
interaction-workspace intercommunication.facebooksession.queue At start/restart
interaction-workspace intercommunication.rss.queue At start/restart
interaction-workspace intercommunication.rss.routing-base-actions At the next interaction
interaction-workspace intercommunication.rss.routing-based-targets At the next interaction
interaction-workspace intercommunication.twitter.queue At start/restart
interaction-workspace intercommunication.twitter.routing-base-actions At the next interaction
interaction-workspace intercommunication.twitter.routing-based-targets At the next interaction
interaction-workspace intercommunication.twitterdirect.queue At start/restart
interaction-workspace intercommunication.twitterdirect.routing-base-actions At the next interaction
interaction-workspace intercommunication.twitterdirect.routing-based-targets At the next interaction
interaction-workspace keyboard.shortcut.interaction.facebook.move-to-workbin Ctrl+Shift+W At start/restart
interaction-workspace keyboard.shortcut.interaction.facebook-pm.delete Ctrl+Shift+D At start/restart
interaction-workspace keyboard.shortcut.interaction.facebook-pm.move-to-workbin Ctrl+Shift+W At start/restart
interaction-workspace keyboard.shortcut.interaction.facebook-pm.transfer Ctrl+Shift+T At start/restart
interaction-workspace keyboard.shortcut.interaction.facebook.transfer Ctrl+Shift+T At start/restart
interaction-workspace keyboard.shortcut.interaction.facebookoutbound.delete Ctrl+Shift+D At start/restart
interaction-workspace keyboard.shortcut.interaction.facebookoutbound.move-to-workbin Ctrl+Shift+W At start/restart
interaction-workspace keyboard.shortcut.interaction.facebookoutbound.transfer Ctrl+Shift+T At start/restart
interaction-workspace keyboard.shortcut.interaction.facebooksession.disconnect Ctrl+Shift+D At start/restart
interaction-workspace keyboard.shortcut.interaction.facebooksession.move-to-workbin Ctrl+Shift+W At start/restart
interaction-workspace keyboard.shortcut.interaction.facebooksession.transfer Ctrl+Shift+T At start/restart
interaction-workspace keyboard.shortcut.interaction.twitter.move-to-workbin Ctrl+Shift+W At start/restart
interaction-workspace keyboard.shortcut.interaction.twitter.transfer Ctrl+Shift+T At start/restart
interaction-workspace keyboard.shortcut.interaction.twitterdirect.move-to-workbin Ctrl+Shift+W At start/restart
interaction-workspace keyboard.shortcut.interaction.twitterdirect.transfer Ctrl+Shift+T At start/restart
interaction-workspace keyboard.shortcut.interaction.twitteroutbound.delete Ctrl+Shift+D At start/restart
interaction-workspace keyboard.shortcut.interaction.twitteroutbound.move-to-workbin Ctrl+Shift+W At start/restart
interaction-workspace keyboard.shortcut.interaction.twitteroutbound.transfer Ctrl+Shift+T At start/restart
interaction-workspace log.filter-data._facebookPictureBody skip At start/restart
interaction-workspace rss.auto-answer false At the next interaction
interaction-workspace rss.prompt-for-done false At the next interaction
interaction-workspace rss.response-wait-time 10000 Immediately
interaction-workspace rss.toast-information-key Subject Immediately
interaction-workspace rss.url-regex (http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\^\u2026\<\""\.\,\;\-_!?:\)\(\s] Immediately
interaction-workspace socialmedia-tls-enabled false At the next interaction
interaction-workspace twitter.auto-answer false At the next interaction
interaction-workspace twitter.default-queue *queue name* At start/restart
interaction-workspace twitter.direct-message-disable-reply true At the next interaction
interaction-workspace twitter.disable-attachment-preloading false At the next interaction
interaction-workspace twitter.emojis-business-attribute At the next interaction
interaction-workspace twitter.font-name *font name* At the next interaction
interaction-workspace twitter.font-size 14 At the next interaction
interaction-workspace twitter.hashtag-regex (?:(?<=\s)|^)#(\w*[A-Za-z_]+\w*) Immediately
interaction-workspace twitter.image-attachment-char-length 23 Immediately
interaction-workspace twitter.image-attachment-max-size 5120 Immediately
interaction-workspace twitter.max-chars 140 Immediately
interaction-workspace twitter.mention-regex @(\w+) Immediately
interaction-workspace twitter.outbound-interaction-creation-mode default At the next interaction
interaction-workspace twitter.outbound-queue *queue name* At start/restart
interaction-workspace twitter.prompt-for-done false At the next interaction
interaction-workspace twitter.response-wait-time 10000 Immediately
interaction-workspace twitter.sentmessages-image-max-height 60 Immediately
interaction-workspace twitter.shortened-url-char-length 23 Immediately
interaction-workspace twitter.subject-max-chars 100 Immediately
interaction-workspace twitter.toast-information-key Subject Immediately
interaction-workspace twitter.url-regex (http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\^\u2026\<\""\.\,\;\-_!?:\)\(\s] Immediately
interaction-workspace twitter.use-check-candm true At the next interaction
interaction-workspace twitter.use-esp-broadcast false At the next interaction
interaction-workspace twitter.webclient-user-agent Mozilla / 5.0(Windows NT 10.0; Win64; x64) AppleWebKit / 537.36(KHTML, like Gecko) Chrome / 92.0.4515.159 Safari / 537.36 At start/restart
interaction-workspace twitterdirect.auto-answer false At the next interaction
interaction-workspace twitterdirect.default-queue *queue name* At start/restart
interaction-workspace twitterdirect.direct-message-disable-reply true At the next interaction
interaction-workspace twitterdirect.direct-message-max-chars 1000 Immediately
interaction-workspace twitterdirect.disable-attachment-preloading false At the next interaction
interaction-workspace twitterdirect.hashtag-regex (?:(?<=\s)|^)#(\w*[A-Za-z_]+\w*) Immediately
interaction-workspace twitterdirect.mention-regex @(\w+) Immediately
interaction-workspace twitterdirect.outbound-queue *queue name* At start/restart
interaction-workspace twitterdirect.prompt-for-done false At the next interaction
interaction-workspace twitterdirect.response-wait-time 10000 Immediately
interaction-workspace twitterdirect.sentmessages-image-max-height 60 Immediately
interaction-workspace twitterdirect.shortened-url-char-length 23 Immediately
interaction-workspace twitterdirect.toast-information-key Subject Immediately
interaction-workspace twitterdirect.url-regex (http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(:[a-zA-Z0-9]*)?\/?([a-zA-Z0-9\-\._\?\,\'/\\\+&%\$#!\=~\)\(\*])*[^\^\u2026\<\""\.\,\;\-_!?:\)\(\s] Immediately
interaction-workspace twitterdirect.use-esp-broadcast false At the next interaction
interaction-workspace workbin.facebook.draft Facebook Workbin Draft At start/restart
interaction-workspace workbin.facebook.in-progress Facebook Workbin InProgress At start/restart
interaction-workspace workbin.facebookprivatemessage.draft Facebook Workbin Draft At start/restart
interaction-workspace workbin.twitter.draft Twitter Workbin Draft At start/restart
interaction-workspace workbin.twitter.in-progress Twitter Workbin InProgress At start/restart
interaction-workspace workbin.twitterdirect.draft Twitter Workbin Draft At start/restart
interaction-workspace workbin.twitterdirect.in-progress Twitter Workbin InProgress At start/restart
This page was last edited on October 1, 2021, at 08:41.
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