general Section
log-file
Default Value:
Valid Values: Any file name
Changes Take Effect: At start/restart
Specifies the filename for the Knowledge Manager log.
log-level
Default Value: debug
Valid Values: debug, normal
Changes Take Effect: At start/restart
Specifies the log level that is printed.
- A value of normal, prints error information and also essential connection information to Universal Contact Server and Configuration Server.
- A value of debug, prints debug information, error information, and also essential connection information to Universal Contact Server and Configuration Server.
subject-body-header
Default Value: false
Valid Values: true, false
Changes Take Effect: At start/restart
Specifies how an e-mail’s Subject, Body, and Header fields are treated during screening.
A value of true means screening rules treat the Subject, Body, and Header fields as a single unit when doing matching.
If set to false, the screening rules scan the Subject, Body and Header separately.
Notes: For a screening rule to apply to these fields, you must also select the Subject, Body, and Header check boxes in the Screening Rule Editor, as in previous releases. Be sure this option has the same value as the Classification Server option of the same name, located in that component’s cengine section.
update-cfg
Default Value: true
Valid Values: true, false
Changes Take Effect: At start/restart
If set to true, Knowledge Manager dynamically updates data from Configuration Server. Knowledge Manager reloads the following information:
- Tenant list for Universal Contact Server
- Language list for each tenant
- Agent list, if used during the creation of Training objects
- EmailAccounts list, if used during the creation of Screening rules
If set to false, changes made to such configuration information—for example, the addition of a new agent—will be loaded to Knowledge Manager only after it is restarted.
Warning! If you set this option to true, you might experience slow performance when building a Training Object with a large number of agents (several thousand). To improve performance, set this option to false.