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Genesys Hub Plug-in for use with Workspace Desktop Edition

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
interaction-workspace applebcsession.attachment-filter pdf:doc:docx:ppt:pptx:xls:xlsx:jpg:jpeg:png:gif:bmp:mp4:amr:mp3 Immediately
interaction-workspace applebcsession.attachment-max-size 10240 Immediately
interaction-workspace applebcsession.auto-answer false At the next interaction
interaction-workspace applebcsession.background-color-agent #FFF3F7FB Immediately
interaction-workspace applebcsession.background-color-agent.high-contrast #FF007E72 Immediately
interaction-workspace applebcsession.background-color-client #FFDBE5F4 Immediately
interaction-workspace applebcsession.background-color-client.high-contrast #FF021A87 Immediately
interaction-workspace applebcsession.background-color-external #FFF5F5F5 Immediately
interaction-workspace applebcsession.background-color-external.high-contrast #FF00766B Immediately
interaction-workspace applebcsession.background-color-sessioninfo #FFA0C89F Immediately
interaction-workspace applebcsession.background-color-sessioninfo.high-contrast #FF005000 Immediately
interaction-workspace applebcsession.background-color-sessioninfo-other #FFD3D3D3 Immediately
interaction-workspace applebcsession.background-color-sessioninfo-other.high-contrast #FF000000 Immediately
interaction-workspace applebcsession.emojis-business-attribute At the next interaction
interaction-workspace applebcsession.font-size-text 15 Immediately
interaction-workspace applebcsession.generic-thumbnail-height 50 Immediately
interaction-workspace applebcsession.generic-thumbnail-width 50 Immediately
interaction-workspace applebcsession.get-transcript-interactions true At the next interaction
interaction-workspace applebcsession.image-thumbnail-height 100 Immediately
interaction-workspace applebcsession.image-thumbnail-width 200 Immediately
interaction-workspace applebcsession.max-text-message-size 5000 At the next interaction
interaction-workspace applebcsession.on-hold-queue At the next interaction attempt to put the chat in queue
interaction-workspace applebcsession.outbound-appname At the next attempt to create a new outbound chat session
interaction-workspace applebcsession.outbound-channel At the next attempt to create a new outbound chat session
interaction-workspace applebcsession.outbound-itx-postprocessing-queue At the next interaction attempt to put the chat in queue
interaction-workspace applebcsession.pending-response-to-customer 30,50 At the next interaction
interaction-workspace applebcsession.reconnect-attempts 5 Immediately
interaction-workspace applebcsession.reconnect-timeout 10 Immediately
interaction-workspace applebcsession.response-wait-time 10000 Immediately
interaction-workspace applebcsession.show-cross-channel-messages false At the next interaction
interaction-workspace applebcsession.show-system-messages-in-history false At the next interaction
interaction-workspace applebcsession.toast-information-key Subject Immediately
interaction-workspace applebcsession.transcript-interactions-count 1 At the next interaction
interaction-workspace applebcsession.typing-timeout 10 Immediately
interaction-workspace applebcsession.url-regex (?i)(http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(\:[a-zA-Z0-9]+)?(\/)?([a-zA-Z0-9\-\._\?\,\'\/\\\+\&\%\$\#\!\=\~\)\(\*\:])*[^\'\u2026\<\>\"\.\,\)\(\s] Immediately
interaction-workspace intercommunication.applebcsession.queue At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill
interaction-workspace intercommunication.applebcsession.routing-based-actions OneStepTransfer At next attempt to request conference
interaction-workspace intercommunication.applebcsession.routing-based-targets At next attempt to request conference
interaction-workspace intercommunication.whatsappsession.queue At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill
interaction-workspace intercommunication.whatsappsession.routing-based-actions OneStepTransfer At next attempt to request conference
interaction-workspace intercommunication.whatsappsession.routing-based-targets At next attempt to request conference
interaction-workspace whatsappsession.attachment-filter jpg:jpeg:png:amr:mp3:aac:m4a:ogg:opus:oga:pdf:doc:docx:ppt:pptx:xls:xlsx:mp4 Immediately
interaction-workspace whatsappsession.attachment-max-size 10240 Immediately
interaction-workspace whatsappsession.auto-answer false At the next interaction
interaction-workspace whatsappsession.background-color-agent #FFF3F7FB Immediately
interaction-workspace whatsappsession.background-color-agent.high-contrast #FF007E72 Immediately
interaction-workspace whatsappsession.background-color-client #FFDBE5F4 Immediately
interaction-workspace whatsappsession.background-color-client.high-contrast #FF021A87 Immediately
interaction-workspace whatsappsession.background-color-external #FFF5F5F5 Immediately
interaction-workspace whatsappsession.background-color-external.high-contrast #FF00766B Immediately
interaction-workspace whatsappsession.background-color-sessioninfo #FFA0C89F Immediately
interaction-workspace whatsappsession.background-color-sessioninfo.high-contrast #FF005000 Immediately
interaction-workspace whatsappsession.background-color-sessioninfo-other #FFD3D3D3 Immediately
interaction-workspace whatsappsession.background-color-sessioninfo-other.high-contrast #FF000000 Immediately
interaction-workspace whatsappsession.default-notification-id Immediately
interaction-workspace whatsappsession.default-notification-language en_US Immediately
interaction-workspace whatsappsession.default-notification-text Immediately
interaction-workspace whatsappsession.emojis-business-attribute At the next interaction
interaction-workspace whatsappsession.enable-free-msg-timespan-monitoring false At the next interaction
interaction-workspace whatsappsession.font-size-text 15 Immediately
interaction-workspace whatsappsession.free-msg-timespan 24 At the next interaction
interaction-workspace whatsappsession.generic-thumbnail-height 50 Immediately
interaction-workspace whatsappsession.generic-thumbnail-width 50 Immediately
interaction-workspace whatsappsession.get-transcript-interactions true At the next interaction
interaction-workspace whatsappsession.image-thumbnail-height 100 Immediately
interaction-workspace whatsappsession.image-thumbnail-width 200 Immediately
interaction-workspace whatsappsession.max-text-message-size 4096 At the next interaction
interaction-workspace whatsappsession.on-hold-queue At the next interaction attempt to put the chat in the queue
interaction-workspace whatsappsession.outbound-appname At the next attempt to create a new outbound chat session
interaction-workspace whatsappsession.outbound-channel At the next attempt to create a new outbound chat session
interaction-workspace whatsappsession.outbound-itx-postprocessing-queue At the next interaction attempt to put the chat in the queue
interaction-workspace whatsappsession.pending-response-to-customer 30,50 At the next interaction
interaction-workspace whatsappsession.reconnect-attempts 5 Immediately
interaction-workspace whatsappsession.reconnect-timeout 10 Immediately
interaction-workspace whatsappsession.response-wait-time 10000 Immediately
interaction-workspace whatsappsession.show-cross-channel-messages false At the next interaction
interaction-workspace whatsappsession.show-system-messages-in-history false At the next interaction
interaction-workspace whatsappsession.toast-information-key Subject Immediately
interaction-workspace whatsappsession.transcript-interactions-count 1 At the next interaction
interaction-workspace whatsappsession.url-regex (?i)(http|https|ftp)\:\/\/[a-zA-Z0-9\-\.]+\.[a-zA-Z]{2,3}(\:[a-zA-Z0-9]+)?(\/)?([a-zA-Z0-9\-\._\?\,\'\/\\\+\&\%\$\#\!\=\~\)\(\*\:])*[^\'\u2026\<\>\"\.\,\)\(\s] Immediately
This page was last edited on March 27, 2019, at 16:02.

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