Access Groups are groups of users who need to have the same set of permissions for Configuration Database objects.
In many cases, users fall into a small number of categories with similar access needs. A team of agents, all of whom are performing the same tasks, often has identical access needs. Two or three people who are responsible for maintaining a specific site of the contact center might also have identical access needs. You can greatly simplify access control by adding individuals to Access Groups and then setting permissions for those groups.
Display Options
The User Access Groups panel lists the Access Groups that are in your environment. It is sorted in a hierarchy by tenants, configuration units, sites, and then folders.
Important
Objects that are disabled will appear grayed out in the list.
Configuration Object Management respects tenancy permission settings. You can access only those objects that you have been granted permission to access.
You can filter the contents of this list in two ways:
Type the name or partial name of an object in the Quick Filter field.
Click the Tenant Filter button to open the Tenant filter panel. In this panel, click the check box beside each tenant that you want to select. Use the Quick Filter field in this panel to filter the tenant list.
You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.
Possible Procedures from this Panel
Click the name of an Access Group to view additional information about the object. You can also set options and access control.
To create an Access Group, perform the following actions:
Go to Accounts > System > User Access Groups.
Click the New button.
Enter the following information. For some fields, you can either enter the name of a value or click the Browse button to select a value from a list:
Name—The name of the Access Group. You must specify a value for this property, and that value must be unique within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment).
Tenant and Folder—The Tenant and folder to which this Access Group belongs.
Access Group Members—The members of this Access Group.
There are multiple methods to enable or disable an Access Group. Choose a procedure below:
Enabling or Disabling a Single User Access Group
Go to Accounts > System > User Access Groups.
Select an Access Group. A new panel opens to the right.
In the new panel, perform one of the following actions:
If the Access Group is currently enabled, click the Disable button.
If the Access Group is currently disabled, click the Enable button.
Enabling or Disabling Multiple User Access Groups
In the header, go to Accounts > System > User Access Groups.
In the User Access Groups panel, select the check box beside each Access Group that you want to enable or disable.
Click the Bulk Change button. A pop-up menu displays. Select Enable to enable the selected Access Groups, or Disable to disable the selected Access Groups.
