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Procedure: Creating DN Objects


Steps

  1. Click the Switch object in which you wish to create a DN.
  2. Click the DN folder in which you wish to create a DN.
  3. Click New.
  4. Enter the following information. For some fields, you can either enter the name of a value or click Browse to select a value from a list:
    • Number—A directory number assigned to this DN within the Switch. You must specify a value for this property, and that value must be unique within the Switch for all DN types except the Destination Label type. Once you set the value, you cannot change it. Genesys Administrator Extension does not verify the correspondence between the numbers assigned to DNs and the switch's numbering plan defined by the DN Range property of the Switch. If, according to T-Server specifications, such correspondence is important in an environment, make sure that the specified DN Range covers all DN numbers that are defined within the Switch in question.
    • Type—The type of the DN. Once you set the value, you cannot change it.
    • Switch—The Switch to which this DN belongs. You must specify a value for this property. Once you set the value, you cannot change it.
    • Association—An entity permanently associated with this DN (for example, an IVR port number, channel name, or access number). For DNs of External Routing Point type, this number may be required to substitute for the actual DN directory number and may be used when placing calls to this routing point from another Switch.
    • Register—Indicates whether T-Server must register this DN within the Switch. You must specify a value for this property. From the drop-down menu, select one of the following values:
      • False—T-Server should never register the DN in question on the Switch, but process it locally.
      • True—T-Server should always register the DN on the Switch during T-Server startup or reconnection.
      • On-Demand—T-Server should register the DN only when a T-Server client requests the registration. Consult T-Server documentation for more information.
      • Warning
      The last two values force T-Server to register this DN regardless of whether it is enabled or disabled.
    • Alias—An alternative name for this DN. You must specify a value for this property if the DN is used as a target in routing instructions. If you specify this value, it must be unique within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment).
    • Route Type—The type of routing that applies to this DN. You must specify a value for this property.
    • DN Group—The DN Group to which this DN belongs.
    • Override—Value to use as the override instead of the number or name value for accessing this DN in certain types of routing. You must specify an override value, and it must be unique within the Switch.
      • Important
      To specify a value in the Override field, you must ensure the Use Override check box is checked.
    • Login ID—The login identifier used to activate this DN. Some types of switching systems require that the login code used to activate a particular DN be permanently associated with this DN. In that case, the Login ID may be applicable to the following types of DNs: ACD Position, Extension, Voice Treatment Port, Voice Mail, or Mixed.
    • Switch-specific Type—An integer that corresponds to a combination of switch-specific settings for this DN. It identifies the device type (for example, Extension, ACD Position, or Trunk) for each switch (PBX) that T-Server supports. It is unique for each switch/DN/T-Server configuration. In essence, it provides a cross-reference for DN Types between T-Server and PBX. You must specify a value for this property, and it must be 1 or greater. For more information, refer to the Framework T-Server Deployment Guide for your particular T-Server.
    • Number of Trunks—The number of trunks associated with this DN. It applies only if the Type property has a Network Destination value. The default value is 0.
    • Tenant—In a multi-Tenant environment, the Tenant to which this object belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
    • State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.
  5. Click Save.

DN Groups

DN Groups are logical groupings of DNs. You can use DN Groups in network-level routing algorithms and in some types of statistics. To determine if you need to set up DN Groups, refer to your solution-specific documentation.

When you are specifying a DN Group, remember that the DNs in each DN Group must have the same telephony event model.

Although a DN Group can contain DNs that belong to a number of different Switches, you can receive correct statistical information about this DN Group only if the reporting applications connect to the servers associated with those Switches.

Display Options

The DN Groups list shows the DN Groups that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.

Important
DN Groups that are disabled appear grayed out in the list.

Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

  • Type the name or partial name of an object in the Quick Filter field.
  • Click the magnifying glass button to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking the Select Columns button.

To select or de-select multiple objects at once, click the Select button.

Possible Procedures from this Panel

To create a new DN Group object, click the New button. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click the Edit button.

To delete one or more objects, click the check box beside the object(s) in the list and click the Delete button. You can also delete individual objects by clicking on the object and then clicking the Delete button.

Important
When you delete a DN Group, only the DN Group object itself is removed from the Configuration Database. Its member DN objects are not deleted.

Otherwise, click the More button to perform the following tasks:

  • Clone—Copy a DN Group.
  • Move To—Move a DN Group to another hierarchical structure.
  • Enable or disable DN Groups.
  • Create a folder, configuration unit, or site. See Object Hierarchy for more information.

Click on the name of a DN Group to view additional information about the object. You can also set options and permissions.

Creating DN Group Objects

To create a DN Group object, perform the following actions:

  1. Go to Configuration > System > Configuration Manager.
  2. Click DN Groups. The DN Groups list displays.
  3. Click the New button.
  4. Enter the following information. For some fields, you can either enter the name of a value or click the Browse button to select a value from a list:
    • Name—The name of the DN Group. You must specify a value for this property, and that value must be unique within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment). You cannot change this value as long as this DN Group contains at least one DN.
    • Type—The type of the DN Group. Once you set the value, you cannot change it.
    • Capacity Table—This field applies only for the Enterprise Routing Solution. It is the Capacity Table associated with this DN Group. Refer to Enterprise Routing Solution documentation for more information.
    • Quota Table—This field applies only for the Enterprise Routing Solution. It is the Quota Table associated with this DN Group. Refer to Enterprise Routing Solution documentation for more information.
    • Tenant—In a multi-Tenant environment, the Tenant to which this object belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
    • State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.
  5. The Origination DNs tab lists DNs from which calls can be routed or diverted to this Agent Group. You can include DNs of the following types into this list: Routing Point, External Routing Point, Service Number, Routing Queue, ACD Queue, Virtual Queue, or Virtual Routing Point.
  6. In the DNs tab, click the Add button to add a DN to this DN Group. In the pop-up window, you can create a new object by clicking the New button.
  7. Perform one of the following actions after you have added a DN to the DN Group:
    • Click the Save button to accept the changes and return to the object list.
    • Click the Apply button to accept the changes and remain in the tab.
    • Click the Cancel button to discard the changes.
  8. Click the Save button.

Types of DN Groups

The following are DN Group types and types of DNs that you can include in a group:

DN Group Type Compatible DN Types
ACD Queues ACD Queue, Routing Queue, and Virtual Queue
Network Ports Network Destination
Routing Points Routing Point, External Routing Point, Routing Queue, and Virtual Routing Point
Service Numbers Service Number
Single Ports Extension, ACD Position, Call Processing Port, Music Port, Communication DN, E-mail Address, Modem, Fax, Chat, CoBrowse, Voice over IP Port, Video over IP Port, Voice Treatment Port, and Voice Mail

This page was last edited on July 17, 2020, at 15:56.
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