Switching Offices

Switching Offices are the actual telephone switches that provide telephone service to contact centers.

You must register a Switching Office before you configure a Switch with DNs and Agent Logins.

Display Options

The Switching Offices list shows the Switching Offices that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.

Important

Switching Offices that are disabled appear grayed out in the list.

Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

• Type the name or partial name of an object in the Quick Filter field.
• Click the magnifying glass button to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking the Select Columns button.

To select or de-select multiple objects at once, click the Select button.

Possible Procedures from this Panel

To create a new Switching Office object, click the New button. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click the Edit button.

To delete one or more objects, click the check box beside the object(s) in the list and click the Delete button. You can also delete individual objects by clicking on the object and then clicking the Delete button. You cannot delete a Switching Office if it has at least one Switch associated with it.

Otherwise, click the More button to perform the following tasks:

• Clone—Copy a Switching Office.
• Move To—Move a Switching Office to another hierarchical structure.
• Enable or disable Switching Offices.
• Create a folder, configuration unit, or site. See Object Hierarchy for more information.

Click on the name of a Switching Office to view additional information about the object. You can also set options and permissions, and view dependencies.

Creating Switching Office Objects

To create a Switching Office object, perform the following actions:

1. Go to Configuration > System > Configuration Manager.
2. Click Switching Offices. The Switching Offices list displays.
3. Click the New button.
4. Enter the following information. For some fields, you can either enter the name of a value or click the Browse button to select a value from a list:
   • Name—The name of the Switching Office. You must specify a value for this property, and that value must be unique within this Switching Office (in either an enterprise or a multi-tenant environment) or within this Tenant (in a multi-tenant environment).
   • Switch Type—The type of the Switching Office. You must specify a type. Once you set the type, you cannot change it.
   • Tenant—In a multi-Tenant environment, the Tenant to which this object belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
   • State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.
5. Click the Save button.