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CfgPlaceGroup

Description

You can group Places if, according to the call-processing algorithms, the calls have to be distributed among a set of Places under the control of CTI applications rather than through the ACD mechanisms of the Switch.

As an example, consider a call-parking service, where a routing application transfers a call to one of the ports assigned to a call-parking Place Group and attaches the information about the treatment to be applied to that call while it is parked.

Filter Keys

Filter Name Type Description
tenant_dbid int A unique identifier of a tenant. If specified, Configuration Server will return information only about the place groups that belong to this tenant.
place_dbid int A unique identifier of a place. If specified, Configuration Server will return information only about the place groups that include this place.
state int Current state of a place group (see CfgObjectState). If specified, Configuration Server will return information only about place groups that are currently in this state.
name string Name of a place group. Shall be specified as a character string. If specified, Configuration Server will return information only about the place group(s) with that name.
dbid int A unique identifier of a group. If specified, Configuration Server will return information only about this group.

Attributes

  • groupInfo — A pointer to the structure CfgGroup containing general information about this group. Mandatory.
  • placeDBIDs — A pointer to the list of identifiers of the Places that form this group. Note: Configuration Server does not place any restrictions regarding the types of DNs in the places that form a group.

Comments

The name of a place group must be unique within the tenant, but can coincide with the name of either an agent group or a DN group of the same tenant.

The name of a place group cannot be changed until there is at least one place listed in this group. See placeDBIDs property

Deletion of Place Group X will cause the following events set out in the order of arrival:

  • Modification of campaignGroups of all campaigns that included Place Group X
  • Deletion of Place Group X

XML Representation

Tip
This XML was created using the Configuration Server 7.5 schema.
<CfgPlaceGroup>
	<CfgGroup>
		<DBID value="106" />
		<tenantDBID value="101" />
		<name value="APlaceGroup" />
		<capacityTableDBID value="0" />
		<quotaTableDBID value="0" />
		<state value="1" />
		<capacityRuleDBID value="0" />
		<siteDBID value="0" />
		<contractDBID value="0" />
	</CfgGroup>
	<placeDBIDs>
		<DBID value="111" />
		<DBID value="112" />
	</placeDBIDs>
</CfgPlaceGroup>

See Also

CfgDeltaPlaceGroup

CfgPlace

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This page was last modified on June 27, 2017, at 12:20.