Jump to: navigation, search

CfgEnumeratorValue

Description

CfgEnumeratorValue objects contain all of the values for all available enumerators.

Filter Keys

Filter Name Type Description
enumerator_dbid int A unique identifier of an enumerator. If specified, Configuration Server will return information only about enumerator values for this enumerator.
default_value int A default value of an enumerator. If specified, Configuration Server will return information only about enumerator values with this flag set to CFGTrue.
dbid int A unique identifier of an enumerator value. If specified, Configuration Server will return information only about this enumerator value.
name string System name of an enumerator value. Shall be specified as a character string. If specified, Configuration Server will return information only about the enumerator value(s) with that name.
tenant_dbid int A unique identifier of a tenant. If specified, Configuration Server will return information only about the enumerator values that belong to this tenant.
state int Current state of a enumerator value(see CfgObjectState). If specified, Configuration Server will return information only about enumerator values that are currently in this state.
display_name string Display name of an enumerator value. Shall be specified as a character string. If specified, Configuration Server will return information only about the enumerator(s) with that display name.

Attributes

  • DBID — An identifier of this object in the Configuration Database. Generated by Configuration Server and is unique within an object type. Identifiers of deleted objects are not used again. Read-only.
  • enumeratorDBID — A unique identifier of the CfgEnumerator to which this value is allocated. Mandatory. Once specified, cannot be changed.
  • tenantDBID — A unique identifier of the CfgTenant to which this enumerator value is allocated. Mandatory. Once specified, cannot be changed.
  • name — A pointer to the system name of the enumerator to be used primarily by Genesys applications. Mandatory. Must be unique within the enumerator object. Once specified, can not be changed.
  • description — A pointer to the description of the enumerator value.
  • isDefault — An indicator whether the value is default. See CfgFlag.
  • state — Current object state. Mandatory. Refer to CfgObjectState.
  • userProperties — A pointer to the list of user-defined properties. Parameter userProperties has the following structure: Each key-value pair of the primary list (TKVList *userProperties) uses the key for the name of a user-defined section, and the value for a secondary list, that also has the TKVList structure and specifies the properties defined within that section.
  • displayName — A pointer to the display name of the enumerator to be shown on GUI and in reports. Mandatory.

Comments

The Following table specifies predefined CfgEnumeratorValue objects (some fields are omitted for simplicity) and ranges for each Enumerator:

DBID Enumerator Name Display name Is default? Description
100 101 Voice voice No Media Voice
101 101 Voip voip No Media Voice over IP
102 101 Email email No Media EMail
103 101 Vmail vmail No Media Voice Mail
104 101 Smail smail No Media Scanned Mail
105 101 Chat chat No Media Chat
106 101 Video video No Media Video
107 101 Cobrowsing cobrowsing No Media Cobrowsing
108 101 Whiteboard whiteboard No Media Whiteboard
109 101 Appsharing appsharing No Media Application Sharing
110 101 Webform webform No Media Web Form
111 101 Workitem workitem No Media Workitem
112 101 Callback callback No Media Callback
113 101 Fax fax No Media Fax
114 101 Imchat imchat No Media IMChat
115 101 Busevent busevent No Media Business Event
116 101 Alert alert No Media Alert
117 101 Sms sms No Media SMS
118 101 Any any Yes Media Any
119 101 Auxwork auxwork No Media AuxWork
200 102 Default default Yes Service Type Default
300 103 Default default Yes Customer Segment Default
350 104 Unknown unknown Yes IVR Text To Speech Used Default
353 104 Unknown unknown Yes IVR Speech Recognition Used Default
400 112 Inbound Inbound No Interactions received by contact center from outside clients
401 112 Outbound Outbound No Interactions sent from contact center to external clients
402 112 Internal Internal No Internal interactions between contact center correspondents
403 113 InboundNew Inbound New No New incoming email. Starts a new thread
404 113 InboundCustomerReply Customer Reply No Reply from a customer
405 113 InboundCollaborationReply Inbound Collaboration Reply No Reply from an external source
406 113 InboundNDR NDR No Error message sent back to the system by SMTP server chain
407 113 OutboundNew Outbound New No New message from Contact Center to a customer
408 113 OutboundReply Reply No Reply from Contact Center to a customer
409 113 OutboundAcknowledgement Acknowledgement No Ack message sent to customer by Contact Center
410 113 OutboundAutoResponse Auto Response No Automated reply from Contact Center to a customer
411 113 OutboundRedirect Redirect No Message redirect to an external resource. No reply expected.
412 113 OutboundCollaborationInvite Outbound Collaboration Invite No New message to an external resource
413 113 InternalCollaborationInvite Internal Collaboration Invite No New message to an internal resource
414 113 InternalCollaborationReply Internal Collaboration Reply No Reply from an internal resource
415 117 Normal Normal No StopProcessing Reason Normal
416 117 AutoResponded Auto Responded No StopProcessing Reason Auto Responded
417 117 Terminated Terminated No StopProcessing Reason Terminated
418 117 Sent Sent No StopProcessing Reason Sent
419 117 Forwarded Forwarded No StopProcessing Reason Forwarded
420 117 Re-directed Re-directed No StopProcessing Reason Re-directed
421 118 English English No Language English
422 121 Priority Priority No Interaction Attributes Priority
423 121 Category Category No Interaction Attributes Category
424 121 ServiceType Service Type No Interaction Attributes Service Type
425 121 MediaType Media Type No Interaction Attributes Media Type
426 121 InteractionType Interaction Type No Interaction Attributes Interaction Type
427 121 InteractionSubtype Interaction Subtype No Interaction Attributes Interaction Subtype
428 121 Language Language No Interaction Attributes Language
429 121 StopProcessing-Reason StopProcessing Reason No Interaction Attributes StopProcessing Reason
430 121 DispositionCode Disposition Code No Interaction Attributes Disposition Code
431 121 ReasonCode Reason Code No Interaction Attributes Reason Code
432 122 FirstName First Name No Contact Attributes First Name
433 122 LastName Last Name No Contact Attributes Last Name
434 122 Title Title No Contact Attributes Title
435 122 EmailAddress Email Address No Contact Attributes E-mail Address
436 122 PhoneNumber Phone Number No Contact Attributes Phone Number
437 122 AccountNumber Account Number No Contact Attributes Account Number
438 122 ContactId Contact ID No Contact Attributes Contact ID
439 122 CustomerSegment Customer Segment No Contact Attributes Customer Segment
440 122 PIN PIN No Contact Attributes PIN

On the GUI representation, the name "EnumeratorValue" was replaced with "Attribute Value".


XML Representation

Tip
This XML was created using the Configuration Server 7.5 schema.
<CfgEnumeratorValue>
	<DBID value="100" />
	<enumeratorDBID value="101" />
	<tenantDBID value="1" />
	<name value="a_value" />
	<description value="Description" />
	<isDefault value="1" />
	<state value="1" />
	<displayName value="A Value" />
</CfgEnumeratorValue>

See Also

CfgDeltaEnumeratorValue

CfgEnumerator

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on June 27, 2017, at 12:20.