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CfgObjectiveTableRecord

Description

Objective Records define records within Objective Table objects. The mediaTypeDBID, serviceTypeDBID and customerSegmentDBID properties are mandatory. They compose a unique key for these records within the Objective Table that contains them.

Attributes

  • mediaTypeDBID — A unique identifier of the Media Type to which this objective table record is allocated. Mandatory. Once specified, cannot be changed. Only enumerator values belonging to the enumerator with name MediaType are allowed in this field.
  • serviceTypeDBID — A unique identifier of the Service Type this objective table record is associated with. Mandatory. Once specified, cannot be changed. Only enumerator values belonging to the enumerator with name ServiceType are allowed in this field.
  • customerSegmentDBID — A unique identifier of the Customer Segment this objective table record is associated with. Mandatory. Once specified, cannot be changed. Only enumerator values belonging to the enumerator with name CustomerSegment are allowed in this field.
  • objectiveTreshold — An objective threshold value for this record.
  • objectiveDelta — An objective delta value for this record. Defines the step of objective threshold deviation
  • contractDBID — An IT Contract associated with this Objective Record.

Comments

The following table presents the default objectiveThreshold values for corresponding media types.

MediaType objectiveThreshhold (default values)
Voice 20 sec
voip 20 sec
Email 24 hours (60x60x24=86400 sec)
Vmail 24 hours (60x60x24=86400 sec)
Smail 24 hours (60x60x24=86400 sec)
Chat 20 sec
Video 20 sec
Cobrowsing -
Whiteboard -
Appsharing -
Webform 24 hours (60x60x24=86400 sec)
Workitem 24 hours (60x60x24=86400 sec)
Callback 1 hour (3600 sec)
Fax 24 hours (60x60x24=86400 sec)
Imchat 20 sec
Busevent 1 hour (60x60=3600 sec)
Alert 20 sec
Sms 20 sec
Any 24 hours (60x60x24=86400 sec)

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This page was last modified on 27 June 2017, at 13:20.