Dashboards

This page describes dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization. Dashboards (stored in the Dashboards folder) are ready-to-use, but as always, can be modified to suit your specific business needs.

About the Dashboards

The following dashboards are available in the CX Insights > Dashboards folder:

• ANI Details Dashboard
• Agent Performance Dashboard
• Bot Analytical Dashboard
• Contact Center Dashboard
• Final Disposition Dashboard
• Milestone Path Analysis Dashboard
• Queue Dashboard
• Supervisor Dashboard
• Transfer Dashboard
• Weekly Agent Group Performance Dashboard
• Weekly Agent Group Utilization Dashboard
• Weekly Business Attribute Dashboard
• Weekly Self Service Containment Dashboard
• Weekly Queue Summary Dashboard

Additional dashboards are found in other folders, for example:

• Asynchronous Chat Dashboard
• Bot Dashboard
• Predictive Routing - AHT & Queue Dashboard
• Predictive Routing Agent Occupancy Dashboard
• Predictive Routing - Model Efficiency Dashboard

Related Topics:

• Go back to the complete list of available reports.
• Learn how to understand and use reports.
• Learn how to create or customize reports.