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Chat reports

This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. Reports in the Chat folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Chat reports

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The following reports are available in the CX Insights > Chat folder:

plus one dashboard:


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This page was last modified on September 21, 2018, at 13:32.

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