This page describes reports that contain detailed information about activity in your contact center. Reports in the Details folder are ready-to-use, but as always, can be modified to suit your specific business needs.
ImportantReports in the Details folder are designed for troubleshooting purposes, and are not intended to be run on a daily basis in most scenarios, as these reports can take a long time to run and can impact performance. When you do run them, it is best to focus them on a specific area, or period of time (usually a single day or less).
About Details reports
This page was last edited on September 24, 2019, at 18:07.