This page describes reports you can use to learn more about email interaction volumes, statistics, and outcomes in your contact center. Reports in the Email folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Email reports
The following reports / dashboards are available in the CX Insights > Email folder:
- Go back to the complete list of available reports.
- Learn how to understand and use reports.
- Learn how to create or customize reports.
This page was last edited on September 21, 2018, at 21:30.
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