Genesys CX Insights
Genesys Customer Experience Insights (Genesys CX Insights or sometimes GCXI) provides a presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable historical reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
Genesys CX Insights has replaced Genesys Interactive Insights (GI2) as the historical reporting presentation layer. See also Genesys Info Mart and Reporting and Analytics Aggregates (RAA).
Glossary
Genesys CX Insights Hardware Sizing Guide
This document provides recommendations for hardware sizing for typical contact center scenarios. This document is intended only for 9.0.x releases of Genesys CX Insights, and is intended for deployments of Genesys CX Insights in Genesys Engage on-premises environments.
The information in this guide is provided based on the assumption that you have read and are familiar with Genesys Customer Experience Insights (Genesys CX Insights) components, features, deployment procedures, and software prerequisites that are described in the Genesys CX Insights Deployment Guide.
This document contains the following sections:
For more information about terminology and concepts used in this document, see: