Agent Group Membership Details Report
This page describes how you can use the (Agents and Details folders) Agent Group Membership Details Report to understand how agents are distributed among Agent Groups.
Understanding the Agent Group Membership Details Report
Use the Agent Group Membership Details report to generate a detailed view of how agents are distributed among Agent Groups, including information about when each Agent entered and exited each group.
You can specify the Date, Agent Group, and Agent.
To get a better idea of what this report looks like, view sample output from the report:
The following tables explain the prompts you can select when you generate the report, and the metrics and attributes that are represented in the report:
Prompts for the Agent Group Membership Details Report
|Pre-set Day Filter||Choose a day from the list of preset options. This prompt overrides the Report Date value.|
|Report Date||Choose the starting date for the agent membership. Only agents who were added to the group after this date are included in the report.|
|Agent Group||Select one or more Agent Groups from which to gather data into the report.|
|Agent||Select one or more Agents from which to gather data into the report.|
Attributes used in the Agent Group Membership Details Report
|Agent Group||This attribute enables data to be organized by Agent Group.|
|Agent Name||This attribute enables data to be organized by Agent Name.|
Metrics used in the Agent Group Membership Details Report
|Group Membership \ Date Added||The date and time when the agent joined the group.|
|Group Membership \ Date Removed||The date and time when the agent left the group.|