Tip
The following components are used by GIR. In some cases, these components have dedicatedinstances of the component serving GIR with a separate configuration. The difference between this list and the above list, is that GIR uses the following components without
code changes directly related to GIR features; as a result, these
are considered indirect dependencies.
Tip
Interaction Recording Web Services replaces the Web Services and Applications prerequisites for the Genesys Interaction Recording solution. It includes all Interaction Recording related Web Services features that are available in Web Services and Applications releases up to 8.5.201.29—for example, storing and managing recording files. It does not provide API support for non-GIR related Web Services, such as Workspace Web Edition.Tip
Interaction Recording Web Services uses Cassandra as the database for storing recording metadata and other information. The schema must be aligned with the version of Interaction Recording Web Services that is in use.Tip
Minimum recommended version represents the versions that were installed and tested at the time of this release. [When solution testing starts,
Genesys may update contributing components to their latest available releases
regardless of whether or not there is required new functionality in that contributing
component to support the solution.] In most situations, earlier and newer versions
on the same release (for example, 8.1.4xx.xx or 8.5.2xx.xx) will continue to work properly.
Tip
The following components are used by GIR with specific changes to satisfy specific GIR solution requirements. While the components are designed to be backwards compatible, some GIR features cannot be provided without deploying minimum versions.
Minimum Recommended Versions
The following tables contain a list of the minimum recommended versions for Direct Dependencies and Indirect Dependencies. You should check the contributing product release notes for important product information. Contact Genesys Customer Care if you have questions about your prerequisite versions.
Important
- You should check the contributing product release notes for important product information. Contact Genesys Customer Care if you have questions about your prerequisite versions.
- Versions appended with a * indicate that the dependent software has been changed to support either new functionality or it has corrected previously broken functionality. Review the release notes if you're considering to update only some of the dependent versions.
For current information about the latest features that were delivered, refer to the New in this Release.
| Direct Dependencies |
Minimum Recommended Version TIP | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GIR Release 8.5.225.01 |
GIR Release 8.5.224.00 |
GIR Release 8.5.223.00 |
GIR Release 8.5.222.00 |
GIR Release 8.5.221.01 |
GIR Release 8.5.221.00 |
GIR Release 8.5.220.00 |
GIR Release 8.5.219.02 |
GIR Release 8.5.218.00 |
GIR Release 8.5.217.00 |
GIR Release 8.5.216.01 |
GIR Release 8.5.215.00 |
GIR Release 8.5.214.02 |
GIR Release 8.5.213.04 |
GIR Release 8.5.212.03 |
GIR Release 8.5.212.02 | |
| Recording Processor Script 8.5.x | 8.5.091.27 | 8.5.091.25* | 8.5.091.25* | 8.5.091.23* | 8.5.085.61* | 8.5.085.61* | 8.5.085.61* | 8.5.085.61* | 8.5.085.61* | 8.5.080.69* | 8.5.080.07 | 8.5.075.71* | 8.5.070.64* | 8.5.065.81* | 8.5.060.90* | 8.5.050.84 |
| Voice Processor 9.0.x | 9.0.000.25 | 9.0.000.25* | 9.0.000.25* | 9.0.000.25* | 9.0.000.03 | 9.0.000.03 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Recording Crypto Server 8.5.x | 8.5.093.82 | 8.5.093.78* | 8.5.093.73* | 8.5.093.73* | 8.5.080.76* | 8.5.080.76* | 8.5.080.76* | 8.5.080.76* | 8.5.080.76* | 8.5.080.76* | 8.5.075.71* | 8.5.075.71* | 8.5.070.94* | 8.5.060.72* | 8.5.060.72* | 8.5.050.73 |
|
Recording Plug-in for GAX 8.5.x (including SPD) |
8.5.097.57 | 8.5.097.53* | 8.5.097.50* | 8.5.097.50* | 8.5.095.53* | 8.5.095.53* | 8.5.095.01* | 8.5.091.11* | 8.5.085.67* | 8.5.080.71* | 8.5.075.72* | 8.5.075.72* | 8.5.070.93* | 8.5.065.64* | 8.5.060.80* | 8.5.050.75 |
| Genesys SR Service 8.5.x | 8.5.371.13 | 8.5.370.95* | 8.5.370.82* | 8.5.370.78* | 8.5.360.03* | 8.5.360.03* | 8.5.360.03* | 8.5.360.03* | 8.5.350.65* | 8.5.345.24* | 8.5.341.11 | 8.5.340.81* | 8.5.335.73* | 8.5.330.64* | 8.5.320.64* | 8.5.311.13 |
| Recording Muxer Script 8.5.x | 8.5.291.93 | 8.5.291.88* | 8.5.291.88* | 8.5.291.86* | 8.5.290.01* | 8.5.290.01* | 8.5.285.68* | 8.5.285.68* | 8.5.285.68* | 8.5.280.69* | 8.5.275.71* | 8.5.275.71* | 8.5.270.93* | 8.5.265.82* | 8.5.260.88* | 8.5.250.82 |
| Interaction Recording Web Services | 8.5.204.16 | 8.5.204.02* | 8.5.203.94* | 8.5.203.90* | 8.5.203.25* | 8.5.203.18* | 8.5.203.10* | 8.5.202.97* | 8.5.202.70* | 8.5.202.42* | 8.5.202.19* | 8.5.202.19* | 8.5.201.99* | 8.5.201.75* | 8.5.201.60* | 8.5.201.42 |
| Interaction Recording Web Services Cassandra Schema | 8.5.202.81 | 8.5.202.81 | 8.5.202.34 | 8.5.202.34 | 8.5.202.34 | 8.5.202.34 | 8.5.202.34 | 8.5.202.34 | 8.5.201.79 or 8.5.201.84 | 8.5.201.79 or 8.5.201.84 | 8.5.201.79 or 8.5.201.84 | 8.5.201.79 or 8.5.201.84 | 8.5.201.09 | 8.5.201.09 | 8.5.201.09 | 8.5.201.09 |
| Interaction Recording LVR Recovery Script | 8.5.222.54 | 8.5.222.48* | 8.5.222.48* | 8.5.222.48* | 8.5.222.00 | 8.5.222.00 | 8.5.215.12 | 8.5.215.12 | 8.5.215.12 | 8.5.215.12 | 8.5.210.19 | N/A | N/A | N/A | N/A | N/A |
| Web Services and Applications | Replaced by Interaction Recording Web Services |
Replaced by Interaction Recording Web Services |
Replaced by Interaction Recording Web Services |
Replaced by Interaction Recording Web Services |
Replaced by Interaction Recording Web Services |
Replaced by Interaction Recording Web Services |
Replaced by Interaction Recording Web Services |
Replaced by Interaction Recording Web Services |
N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Workspace Desktop Edition | 8.5.149.03 | 8.5.144.05 | 8.5.138.04 | 8.5.138.04 | 8.5.121.03 | 8.5.121.03 | 8.5.121.03 | 8.5.121.03 | 8.5.121.03 | 8.5.119.05 | 8.5.118.10 | 8.5.118.10 | 8.5.116.10 | 8.5.116.10* | 8.5.114.10* | 8.5.113.09 |
| Workspace Web Edition | 8.5.202.87 | 8.5.202.87 | 8.5.202.79 | 8.5.202.69 | 8.5.202.34 | 8.5.202.34 | 8.5.202.34 | 8.5.202.34 | 8.5.202.04 | 8.5.201.92 | 8.5.201.84 | Not supported | 8.5.201.68 | 8.5.201.50* | N/A | N/A |
| Speech and Text Analytics | 8.5.512.28 | 8.5.512.13 | 8.5.510.30 | 8.5.510.30 | 8.5.510.00 | 8.5.510.00 | 8.5.510.00 | 8.5.510.00 | 8.5.510.00 | 8.5.509.03 | 8.5.508.00 | 8.5.508.00 | 8.5.507.01* | 8.5.505.02* | 8.5.504.02* | 8.5.504.02 |
| VP Media Control Platform | 9.0.054.94 | 9.0.041.92 | 9.0.036.53 | 9.0.029.58 | 9.0.000.52 | 9.0.000.52 | 9.0.000.52 | 9.0.000.52 | 8.5.181.78 | 8.5.178.78 | 8.5.178.78 | 8.5.178.78 | 8.5.176.05 | 8.5.170.71 | 8.5.170.71* | 8.5.161.20 |
| VP Resource Manager | 8.5.054.53 | 9.0.041.58 | 9.0.028.47 | 9.0.028.47 | 9.0.000.49 | 9.0.000.49 | 9.0.000.49 | 9.0.000.49 | 8.5.181.61 | 8.5.181.61 | 8.5.178.79 | 8.5.178.79 | 8.5.175.95 | 8.5.170.64 | 8.5.170.64* | 8.5.160.42 |
| SIP Server | 8.1.104.34 | 8.1.103.96 | 8.1.103.96 | 8.1.103.76 | 8.1.103.06 | 8.1.103.06 | 8.1.103.06 | 8.1.103.06 | 8.1.102.73 | 8.1.102.73 | 8.1.102.54 | 8.1.102.54 | 8.1.102.54 | 8.1.102.54 | 8.1.102.42* | 8.1.102.28 |
| Genesys Info Mart | 8.5.014.14 | 8.5.014.14 | 8.5.014.14 | 8.5.014.14 | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Indirect Dependencies |
Minimum Recommended Version | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GIR Release 8.5.225.01 |
GIR Release 8.5.224.00 |
GIR Release 8.5.223.00 |
GIR Release 8.5.222.00 |
GIR Release 8.5.221.01 |
GIR Release 8.5.221.00 |
GIR Release 8.5.220.00 |
GIR Release 8.5.219.02 |
GIR Release 8.5.218.00 |
GIR Release 8.5.217.00 |
GIR Release 8.5.216.01 |
GIR Release 8.5.215.00 |
GIR Release 8.5.214.02 |
GIR Release 8.5.213.04 |
GIR Release 8.5.212.03 |
GIR Release 8.5.212.02 | |
| Interaction Server | 8.5.110.10 | 8.5.110.10 | 8.5.110.10 | 8.5.110.10 | 8.5.110.10 | 8.5.110.10 | 8.5.110.10 | 8.5.110.10 | 8.5.110.10 | 8.5.110.10 | 8.5.105.04 | 8.5.105.04 | 8.5.105.04 | 8.5.105.04 | 8.5.105.04 | 8.5.105.04 |
| Interaction Concentrator | 8.1.514.55 | 8.1.514.17 | 8.1.514.08 | 8.1.514.08 | 8.1.514.08 | 8.1.514.08 | 8.1.514.08 | 8.1.514.08 | 8.1.514.08 | 8.1.512.08 | 8.1.512.08 | 8.1.512.08 | 8.1.512.08 | 8.1.511.01 | 8.1.510.07* | 8.1.509.07 |
| Genesys Administrator Extension | 9.0.104.11 | 9.0.100.56 | 9.0.100.56 | 9.0.100.56 | 8.5.290.09 | 8.5.290.09 | 8.5.290.09 | 8.5.250.15 | 8.5.250.15 | 8.5.240.19 | 8.5.220.34 | 8.5.220.34 | 8.5.220.34 | 8.5.220.34 | 8.5.220.34* | 8.5.220.20 |
| Configuration Server | 8.5.101.10 | 8.5.101.10 | 8.5.101.10 | 8.5.101.10 | 8.5.101.10 | 8.5.101.10 | 8.5.101.10 | 8.5.101.10 | 8.5.101.10 | 8.5.101.10 | 8.5.000.16 | 8.5.000.16 | 8.5.000.16 | 8.5.000.16 | 8.5.000.16 | 8.5.000.16 |
| Solution Control Server | 8.5.100.24 | 8.5.100.24 | 8.5.100.24 | 8.5.100.24 | 8.5.100.24 | 8.5.100.24 | 8.5.100.24 | 8.5.100.24 | 8.5.100.24 | 8.5.100.24 | 8.5.000.19 | 8.5.000.19 | 8.5.000.19 | 8.5.000.19 | 8.5.000.19 | 8.5.000.19 |
| Message Server | 8.5.100.13 | 8.5.100.13 | 8.5.100.13 | 8.5.100.13 | 8.5.100.13 | 8.5.100.13 | 8.5.100.13 | 8.5.100.13 | 8.5.100.13 | 8.5.100.13 | 8.5.000.17 | 8.5.000.17 | 8.5.000.17 | 8.5.000.17 | 8.5.000.17 | 8.5.000.17 |
| Local Control Agent | 8.5.100.37 | 8.5.100.37 | 8.5.100.37 | 8.5.100.20 | 8.5.100.20 | 8.5.100.20 | 8.5.100.20 | 8.5.100.20 | 8.5.100.20 | 8.5.100.20 | 8.5.100.19 | 8.5.100.19 | 8.5.100.19 | 8.5.100.19 | 8.5.100.12 | 8.5.100.12 |
| SNMP Master Agent | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 | 8.5.100.07 |
| Universal Routing Server | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.36 | 8.1.400.32 | 8.1.400.32 | 8.1.400.27 | 8.1.400.27 |
| Orchestration Server | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47 | 8.1.400.47* | 8.1.400.00 |
| Universal Contact Server | 8.5.200.17 | 8.5.200.17 | 8.5.200.17 | 8.5.200.17 | 8.5.200.17 | 8.5.200.17 | 8.5.200.17 | 8.5.200.17 | 8.5.200.17 | 8.5.200.17 | N/A | N/A | N/A | N/A | N/A | N/A |
| Chat Server | 8.5.201.05 | 8.5.201.05 | 8.5.201.05 | 8.5.201.05 | 8.5.201.05 | 8.5.201.05 | 8.5.201.05 | 8.5.201.05 | 8.5.201.05 | 8.5.201.05 | N/A | N/A | N/A | N/A | N/A | N/A |
This page was last edited on June 10, 2022, at 02:26.
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