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Installing

To install Interaction Recording Web Services (RWS), first you need to set up the following two application objects it uses in the Genesys configuration environment:

  • Cluster Application
  • Node Application

If RWS is being deployed along with Web Services (GWS), then GWS must be installed first, and the Cluster Application created during the GWS installation is shared between both components.


Interaction Recording Web Services (RWS)

Creating the Application Templates

Using Genesys Administrator Extension, complete the steps below to create application templates to use for your IRWS_Cluster and IRWS_Node applications.

Start

  1. To create the Genesys Generic Server template, navigate to Configuration > Environment > Application Templates.
  2. Select New... and configure the properties of the template as shown below:
    • Name: IRWS_Cluster_Template
    • Type: Genesys Generic Server
    • Version: 8.5
    • State: Enabled
  3. Click Save & Close.
  4. To create the Genesys Generic Client template, select New... again and configure the properties of the template as shown below:
    • Name: IRWS_Node_Template
    • Type: Genesys Generic Client
    • Version: 8.5
    • State: Enabled
  5. Click Save & Close.

End

Creating the IRWS Cluster Application

Start

  1. Navigate to Configuration > Environment > Applications and click New....
  2. In the General section, configure the properties of the application as shown below:
  3. Add the following connections:
    • Configuration Server (you can add CS Proxy using the [csproxy].proxy-writable=true option.)
    • Interaction Server (if supporting multimedia)
    • T-Server/SIP Server (when supporting voice)
    Important
    When working with dual data centers, RWS requires a connection to each Interaction Server Application Cluster (in both data centers), in order to provide support for disaster recovery with an Interaction Server between the data centers. Use the following application parameters to provide the connection between RWS and each Interaction Server Application Cluster:
    • siteName=DC1;clusterType=eservices #For DC1 Interaction Server Application cluster
    • siteName=DC2;clusterType=eservices #For DC2 Interaction Server Application cluster
  4. In the Tenants section, select a Tenant:
    1. Click Add.
    2. Choose the Environment tenant (or any other tenant that has a connection to your Configuration Server).
    3. Click OK.
  5. Choose a Host object. See Create Host in the Management Framework Deployment Guide for more information about Host objects.
  6. Add a default Listening Port:
    1. Click Add.
    2. Enter the application's Port. For instance 7000.
    3. Click OK.
  7. Add a "." to the Working Directory, Command Line, and Command Line Arguments fields. These values are mandatory for all applications and must be entered to save the application object. Interaction Recording Web Services does not use these values, so the "." is used as a placeholder.

End

Creating the RWS Node Application

Start

  1. Navigate to Configuration > Environment > Applications and click New.....
  2. In the General section, configure the properties of the application as shown below:
  3. Add the following connections:
    • Cluster application that was configured in the previous procedure.
  4. Click Save & Close.

End


Interaction Recording Web Services (RWS) with GWS


Creating the Application Template

Using Genesys Administrator Extension, complete the steps below to create an application template to use for your IRWS_Node applications.

Start

  1. To create the Genesys Generic Client template, navigate to Configuration > Environment > Application Templates.
  2. Select New... and configure the properties of the template as shown below:
    • Name: IRWS_Node_Template
    • Type: Genesys Generic Client
    • Version: 8.5
    • State: Enabled
  3. Click Save & Close.

End

Creating the RWS Node Application

Start

  1. Navigate to Configuration > Environment > Applications and click New.....
  2. In the General section, configure the properties of the application as shown below:
  3. Add the following connections:
  4. Click Save & Close.

End


Next Step

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This page was last modified on November 8, 2017, at 01:29.