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Deploying Genesys Interaction Recording in a Single-Tenant Deployment

Installation considerations

This section provides the deployment steps required to configure GIR with a single-tenant Configuration Server.

Important
Each component should be sized according to the Tenant sizing needs.

Once the deployment steps are completed, the tenant will include the following items:

[+] Show items.

Tenant components

The following is a list of the components that can be deployed as tenant-specific components:

[+] Show tenant components.

Single-Tenant Deployment

This section provides the tasks required to install and configure the Genesys components and features for Genesys Interaction Recording.

To successfully deploy GIR in a single-tenant deployment, you must perform the following procedures in the order presented:

  1. Genesys Administrator Extension
  2. Interaction Recording Web Services (RWS) (or Web Services and Applications if you're using version 8.5.210.02 or earlier)
  3. SIP Server
  4. Interaction Concentrator (ICON)
  5. Recording Plug-in for GAX
  6. Recording Processor Script or Voice Processor
  7. Recording Crypto Server
  8. Genesys Voice Platform
  9. Screen Recording Service
  10. Recording Muxer Script
  11. User Access
  12. Workspace Desktop Edition
  13. Speech and Text Analytics (SpeechMiner)
  14. Security (TLS)
  15. Media Lifecycle Management
  16. Geo-Location
  17. Audio Tones
  18. Encrypting and Provisioning Certificates
  19. Enable Call Recording
  20. Enable Screen Recording
  21. Recording Storage Folder Hierarchy
  22. Load Balancing
This page was last edited on January 26, 2021, at 17:19.
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