Deploying Genesys Interaction Recording in a Single-Tenant Deployment

Installation considerations

This section provides the deployment steps required to configure GIR with a single-tenant Configuration Server.

Important

Each component should be sized according to the Tenant sizing needs.

Once the deployment steps are completed, the tenant will include the following items:

[+] Show items.

• Users (that is, only users within a tenant are allowed to access GIR).
• Permissions
• Access control of voice and screen recordings for search, view and playback.
• The ability to view the agent hierarchy.
• Recording conditions (full time recording, selective recording).
• Recording retention policies.
• Recording storage location and policies.
• Recording backup policies.
• Audit logs.
• Use of encryption keys.
• Administration of encryption keys.
• Screen recording policies.
• Quality management functionalities.

Tenant components

The following is a list of the components that can be deployed as tenant-specific components:

[+] Show tenant components.

• SIP Server
• ICON
• ICON DB
• Recording storage – WebDAV server
• Muxer
• Recording Processor Script or Voice Processor
• Recording Crypto Server
• Interaction Recording Web Services (RWS)
• SpeechMiner
• Database instance
• Tenant reporting on SQL Server Reporting Services
• Interaction Receiver
• UPlatform
• SpeechMiner Web
• Screen recording service (runs on the agent's PC)

Single-Tenant Deployment

This section provides the tasks required to install and configure the Genesys components and features for Genesys Interaction Recording.

To successfully deploy GIR in a single-tenant deployment, you must perform the following procedures in the order presented:

1. Genesys Administrator Extension
2. Interaction Recording Web Services (RWS) (or Web Services and Applications if you're using version 8.5.210.02 or earlier)
3. SIP Server
4. Interaction Concentrator (ICON)
5. Recording Plug-in for GAX
6. Recording Processor Script or Voice Processor
7. Recording Crypto Server
8. Genesys Voice Platform
9. Screen Recording Service
10. Recording Muxer Script
11. User Access
12. Workspace Desktop Edition
13. Speech and Text Analytics (SpeechMiner)
14. Security (TLS)
15. Media Lifecycle Management
16. Geo-Location
17. Audio Tones
18. Encrypting and Provisioning Certificates
19. Enable Call Recording
20. Enable Screen Recording
21. Recording Storage Folder Hierarchy
22. Load Balancing