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Chat reports

This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. For information about provisioning Chat reporting, see Chat Server Administration and User Data Sources and KVPs in the Genesys Info Mart Deployment Guide.

About Chat reports

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The following reports are available in the CX Insights > Chat folder:

plus one dashboard:


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This page was last modified on June 27, 2019, at 11:35.

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