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enable-chat-thread

Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.009

Instructs RAA to enable the AGT_CHAT_THREAD_STATS table. To have RAA exclude chat thread data, remove this option from this section.

enable-chat

Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.003

Instructs RAA to enable the AGT_CHAT_STATS table. To have RAA exclude chat data, remove this option from this section.

Chat reports

This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. For information about provisioning Chat reporting, see Chat Server Administration and User Data Sources and KVPs in the Genesys Info Mart Deployment Guide.

Reports in this folder require that specific RAA options be enabled: enable-chat, and in some cases enable-chat-thread. For more information, see the Genesys CX Insights Deployment Guide.

About Chat reports

1

The following reports are available in the CX Insights > Chat folder:

plus one dashboard:


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This page was last modified on September 17, 2019, at 10:29.

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