Disk Storage Recommendations
This section provides disk storage recommendations for premise Genesys Interaction Recording deployments.
MP3 is the archival and playback format; therefore, the storage sizing is a direct function of the MP3 bitrate, the duration of recording files, and the retention period. The estimates below are based on calculations using MP3 recordings at 16 kbit/s.
Storage Size Estimations
There are three sizing levels considered:
- Small—0 to 150 seats
- Medium—150 to 300 seats
- Large—300 to 1000 seats
The following tables provide estimates per level.
|Average Calls per Day||11400||22800||96000|
|Average Call Duration||210||210||210|
|Storage Period (Days)||100||100||100|
|Average Size per Day in GB||Average Storage in TB|
|16 kilobytes per second||4.6||9.2||38.4||16 kilobytes per second||0.44||0.9||3.76|