Creating Skills

Creating Skills

To create a skill, perform the following actions:

1. Go to Accounts > System > Agent Skills.
2. Click the New button.
3. Enter the following information:
   • Name—The name of the skill
   Important
   The Name field must be unique in the environment.
   • Tenant and Folder—The tenant and folder to which this skill belongs
   Important
   The list of displayed folders is based on each tenant's access settings.
4. Click the Save button.