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Creating Skills

Creating Skills

To create a skill, perform the following actions:

  1. Go to Accounts > System > Agent Skills.
  2. Click the New button.
  3. Enter the following information:
    • Name—The name of the skill
    • Important
      The Name field must be unique in the environment.
    • Tenant and Folder—The tenant and folder to which this skill belongs
    • Important
      The list of displayed folders is based on each tenant's access settings.
  4. Click the Save button.


category:Genesys Administrator Extension category:Genesys Administrator Extension User Guide

This page was last edited on July 10, 2013, at 15:54.

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