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To create a skill, perform the following actions:
- Go to Accounts > System > Agent Skills.
- Click the New button.
- Enter the following information:
ImportantThe Name field must be unique in the environment.ImportantThe list of displayed folders is based on each tenant's access settings.
- Name—The name of the skill
- Tenant and Folder—The tenant and folder to which this skill belongs
- Click the Save button.
This page was last edited on July 10, 2013, at 15:54.